Danielle Robbins
Hodgenville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Director/Office Assistant
Busy Bees Daycare
05.2022 - Current
- Verified compliance of front office operations and cash handling.
- Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained annual training and CPR certifications.
- Cultivated strong relationships with staff and customers.
- Created organized filing system to manage department documents.
- Updated reports, managed accounts, and generated reports for company database.
Lead Daycare Teacher
PlayCare Academy
07.2021 - 02.2022
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Implemented curriculum to enhance classes with learning-focused activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented age-appropriate curricula to meet needs of young learners.
- Monitored classroom to verify safe and secure environment.
- Created safe and nurturing learning environment for preschoolers.
Restaurant Hostess
Rosatis
01.2016 - 03.2018
- Took delivery orders and to-go orders by phone and in person, answered customer questions, and informed of accurate wait times.
- Monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, wait time, and menu information.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Cashier
Pilot Flying J Travel Center
03.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Server
Fat Boyz Pizza And Stuff
06.2016 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Certified Lifeguard
Girl Scouts Of Greater Chicago And Northwest Indiana
05.2014 - 08.2014
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Cleared swimming areas of debris and hazardous objects to increase safety.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Education
No Degree - Art History
Millikin University
Decatur, ILAssociate of Arts - Art And General Studies
Joliet Junior College
Joliet, IL05.2018
No Degree - Studio Arts
Western Kentucky University
Bowling Green, KYCertificate Program - Medical Billing And Coding
DeVry University
Naperville, IL12.2023
Skills
- Coaching and Training
- Supply Distribution
- Document Review
- Clerical Staff Oversight
- Documentation
- Workflow Planning
- Credit Card Transaction Processing
- Multi-Line Telephone Systems
- Employee Timesheet Processing
- Customer Care
- Company Representation
- Expense Reporting
- Confidentiality and Data Protection
- Business Recordkeeping
- Customer Relations and Communications
- Multitasking and Time Management
- Organize Files
- Front Desk Operations
- Conflict Resolution
- Office Organization
- Microsoft Office
- Workflow Processes
Timeline
Assistant Director/Office Assistant
Busy Bees Daycare
05.2022 - Current
Lead Daycare Teacher
PlayCare Academy
07.2021 - 02.2022
Cashier
Pilot Flying J Travel Center
03.2017 - 10.2017
Server
Fat Boyz Pizza And Stuff
06.2016 - 03.2017
Restaurant Hostess
Rosatis
01.2016 - 03.2018
Certified Lifeguard
Girl Scouts Of Greater Chicago And Northwest Indiana
05.2014 - 08.2014
No Degree - Art History
Millikin University
Associate of Arts - Art And General Studies
Joliet Junior College
No Degree - Studio Arts
Western Kentucky University
Certificate Program - Medical Billing And Coding
DeVry University
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