Denise Mays
Daytona Beach,FL
Summary
Dynamic Case Manager with a proven track record at The Godsey Law Firm, adept at problem-solving and relationship building. Successfully managed a high-volume caseload while ensuring compliance and advocating for client rights. Skilled in case documentation and time management, enhancing support accessibility and client satisfaction through strategic communication and follow-ups.
Overview
14
14
years of professional experience
Work History
Case Manager
The Godsey Law Firm
05.2022 - 10.2025
- Managed case files, ensuring timely updates and compliance with legal standards.
- Coordinated communication between clients, attorneys, and medical providers to streamline case progress.
- Developed comprehensive case plans addressing client needs and legal strategies.
- Assessed client eligibility for services and resources, enhancing support accessibility.
- Facilitated meetings to discuss case developments and strategize next steps with stakeholders.
- Monitored client progress through regular follow-ups, maintaining accurate records in case management system.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Managed a high-volume caseload up to 250 plus inbound/ outbound calls on a daily bases.
Customer Lending Reprsentative
Loandepot
01.2015 - 05.2022
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with cross-functional teams to streamline loan processing procedures.
- Trained new representatives on product knowledge and customer service best practices.
- Analyzed client needs and tailored mortgage solutions to meet specific requirements.
- Implemented feedback mechanisms to gather insights for continuous improvement initiatives.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed inbound/ out bounds calls that would vary from 150 to 250 calls on a daily bases.
Sales Manger
T-Mobile
09.2011 - 01.2015
- Led sales team to exceed performance targets through strategic planning and execution.
- Developed and implemented training programs for new sales representatives, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, resulting in improved customer retention and satisfaction rates.
- Streamlined reporting processes using CRM systems to improve data accuracy and accessibility for decision-making.
- Conducted regular performance reviews, utilizing feedback to motivate team members and enhance overall productivity.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Arts -
Bethune Cookman University
Daytona Beach, FL05-2001
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Relationship building
- Documentation and reporting
- Organization and multitasking
Timeline
Case Manager
The Godsey Law Firm
05.2022 - 10.2025
Customer Lending Reprsentative
Loandepot
01.2015 - 05.2022
Sales Manger
T-Mobile
09.2011 - 01.2015
Bachelor of Arts -
Bethune Cookman University