Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Danielle Roberts

Lake Ariel,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and step in and help manage work load.

Overview

15
15
years of professional experience

Work History

Senior Process Executive

Cognizant (TMG Health)
01.2006 - 08.2018
  • Maintained accurate and complete billing system and process
  • Reviewed and posted payments
  • Checked monthly reports and analyzed billing data to identify any discrepancies
  • Prepared reports and daily PVRs for clients
  • Assisted billing team with other value-added projects
  • Researched discrepancies in client records and provided solutions to resolve issues.

Customer Service Representative

Bank of America
07.2005 - 10.2005
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Store Manager

Abercrombie and Fitch
09.2003 - 05.2005
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary
  • Trained new employees
  • Created weekly work schedules to meet staffing needs
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Tracked store inventory and ordered new products to prevent shortages
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
  • Stocked and organized products in storage spaces and retail shelves
  • Interviewed and hired prospective employees according to team needs.

Education

Associate of Arts - Business Administration

Penn State Scranton
Dunmore
05.2003

Skills

  • Effective Communication
  • Computer Skills
  • Excel
  • Review Reports
  • Field Trip Supervision
  • Patience and Empathy
  • Punctual and Dependable
  • Attention to Detail

REFERENCES

  • Tayna Carrelle, Director Of Special Education at Wallenpaupack School District, (570) 878-8062
  • Cindy Rizzi, neighbor (570) 470-2550
  • Melissa Ferraro, Teachers Aide at Western Wayne Evergreen Elementary, (570) 780-0279

Timeline

Senior Process Executive

Cognizant (TMG Health)
01.2006 - 08.2018

Customer Service Representative

Bank of America
07.2005 - 10.2005

Store Manager

Abercrombie and Fitch
09.2003 - 05.2005

Associate of Arts - Business Administration

Penn State Scranton

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Danielle Roberts