Danielle Roberts
Crowley,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
The TJX Company Inc: HomeGoods Distribution Center
11.2021 - Current
- Actively trains managers, supervisors and associates about process and ensures morale is at a high level while maintaining a positive work environment and company culture
- Led leadership and lean training day to day activities of departments, including planning, flow, and resource allocation
- Reduced indirect time by 15% while increasing direct performance which improved efficiency by 25% year over year by monitoring engineer standards and productivity
- Provides 5S and kaizen education to empower employees to take control of their processes and area
- Establish and maintain effective relationships with peers, direct team, and senior managers to communicate effectively, collaborate across departments and strategically implement solutions
- Assisted with the new startup of 890 Home Goods Distribution center March 2023.
Operations Supervisor
Carter's Distribution Center
09.2020 - 11.2021
- Builds Trust with team members to develop open and honest conversations through clear expectations, continuous feedback, support, development, and accountabilities that will drive performance and results
- Drive continuous improvement in operations and process areas that lead to a better customer experience in quality, accuracy, efficiencies, expense reductions, and increased productivity
- Reduced retention by 10% by observing team members behaviors and coach for growth to lift performance and ensure all individual objectives are achieved through recognition, redirection, partnering with HR and manager to formally address performance as necessary
- Build a daily plan, monitor, and address team performance and development to meet and exceed all performance and departmental KPIs
- Maintain a safe work environment (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc.)
- Developed new organizational labor standards and established standard procedures to improve e-commerce productivity and quality in the distribution center resulting in improved production throughput by 15%.
Training Coordinator
Carter's Distribution Center
07.2018 - 08.2020
- Conducts onboarding, cross training, safety, and technical classroom or on floor training sessions for new hires and existing employees about their job function in the DC
- (Trained 600 associates Nov 2019 in 9 weeks) Manages diverse training operations team of 35+ across 4 shifts that specializes in Ecommerce Picking & Packing, Retail and Wholesale, Replenishment, Shipping and Receiving department
- Collaborated with cross-functional team members (Engineering, L&D, Ops, Training, Field teams) to modify product, manufacturing procedures or processes
- Supervising the training effectiveness and certification of all new hires and existing employees for ecommerce, retail, and wholesale departments
- Led improvement projects to optimize production process, reduce defects, improve product quality and customer satisfaction
- Results included improving productivity by 20% Support operations and maintain quality and accuracy of inventory.
Ops Trainer & General Warehouse
Carters Distribution Center
06.2017 - 06.2018
- Conducted on-the-floor training of new hires utilizing the pick to light system in retail and wholesale department
- Prepared warehouse and work area for the following shift to maintain a smooth transition between shifts as well as to help maintain a consistent workflow throughout the Distribution Center
- Maintained a safe and clean work environment.
Technical Support
Startek Inc.
01.2016 - 06.2016
- Answering inbound calls and providing daily troubleshooting assistance to end users of ASUS computer and phone systems including escalations and follow up calls
- Coordinated the return of faulty units and submit service requests
Education
Bachelor of Science - Operations Management W/con Logistics & Transport
Southern New Hampshire University
Associate of Applied Science - Medical Administration
Ultimate Medical Academy
Clearwater, FLSkills
- Time Management
- Creative and Strategic Thinking
- Training and Development
- Collaboration and Execution
- MS Office (Excel, Word, PowerPoint, and Outlook, Teams)
- Manhattan Associates
- Fortna
- SDI systems
- ASR400
- YMS
- Office Administration/Management
- Project Management
- Lean Six Sigma
- Safety Monitoring
Timeline
Operations Supervisor
The TJX Company Inc: HomeGoods Distribution Center
11.2021 - Current
Operations Supervisor
Carter's Distribution Center
09.2020 - 11.2021
Training Coordinator
Carter's Distribution Center
07.2018 - 08.2020
Ops Trainer & General Warehouse
Carters Distribution Center
06.2017 - 06.2018
Technical Support
Startek Inc.
01.2016 - 06.2016
Bachelor of Science - Operations Management W/con Logistics & Transport
Southern New Hampshire University
Associate of Applied Science - Medical Administration
Ultimate Medical Academy
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