Danielle Robinson
Newtown,PA
Summary
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
23
23
years of professional experience
Work History
Home Health Aide
Faithful Home Care Solutions LLC
Glenside, PA
11.2022 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recognized emergency situations and implemented appropriate procedures.
- Documented care provided and submitted notes to supervisor.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Package Handler
UPS Customer Center
Hatboro, PA
10.2016 - 04.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Assisted in loading delivery trucks with prepared packages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Cashier
Wendys Restaurant
Newtown, PA
06.2016 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Sales Associate
Norman's Hallmark
Newtown, PA
03.2011 - 10.2016
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Up sold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Cashier
Eckerd Pharmacy
Newtown, PA
09.2003 - 07.2006
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier and Barista
Acme and Starbucks
Newtown, PA
09.2001 - 09.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including counter tops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Council Rock High School North
Newtown, PA06-2002
Skills
- Care Plan Management
- Medication Administration
- Care plan assessment
- Meal Preparation
- Feeding Assistance
- Progress Documentation
- Behavioral Management
- Behavior redirection
- [State] Driver's License
- Personal Hygiene Assistance
- Care Plan Adherence
- Documentation
- Light Housekeeping
Timeline
Home Health Aide
Faithful Home Care Solutions LLC
11.2022 - Current
Package Handler
UPS Customer Center
10.2016 - 04.2023
Cashier
Wendys Restaurant
06.2016 - 10.2019
Sales Associate
Norman's Hallmark
03.2011 - 10.2016
Cashier
Eckerd Pharmacy
09.2003 - 07.2006
Cashier and Barista
Acme and Starbucks
09.2001 - 09.2003
High School Diploma -
Council Rock High School North
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