Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Robinson

Union City

Summary

Professional with strong background in high-end client services and exceptional interpersonal skills. Adept at anticipating and fulfilling client needs, ensuring seamless and memorable experiences. Known for reliability, team collaboration, and adaptability in fast-paced environments. Expertise includes personalized service, problem-solving, and maintaining confidentiality with high-profile clientele.

Overview

17
17
years of professional experience

Work History

VIP Concierge

Trapeze Atlanta
04.2017 - Current


  • Provides exceptional customer service by promptly addressing inquiries and resolving issues in a professional manner.
  • Manages high-pressure situations with discretion, tact, and professionalism to maintain member satisfaction.
  • Offers friendly and efficient service to members, handles challenging situations with ease.
  • Greets members upon arrival and offers information about key amenities to cultivate a quality club experience.
  • Creates a welcoming and comfortable environment for members.
  • Maintains high level of professionalism and discretion when dealing with members.


Lead Custodian

Family Enrichment Network
01.2009 - 03.2016
  • Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
  • Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
  • Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
  • Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
  • Optimized workflow efficiency by analyzing data from routine performance evaluations of custodial staff members.
  • Consistently met or exceeded expectations for quality control through rigorous inspection of completed tasks.
  • Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.

Regional Dispatch Coordinator

Mobilpro Installations
09.2007 - 12.2008
  • Maintained positive relationships with clients by addressing concerns promptly and professionally.
  • Provided ongoing support to drivers through troubleshooting issues on the road or assisting in resolving conflicts with customers.
  • Established procedures for handling emergency situations, improving overall safety during critical incidents.
  • Maintained detailed records on all dispatched orders, creating a valuable reference tool for future operational decisions.
  • Reviewed daily route logs and provided feedback to drivers for continuous improvement in service delivery.
  • Served as the primary point of contact between drivers and management, fostering open lines of communication within the organization.
  • Oversaw the implementation of new dispatch software, resulting in improved scheduling capabilities and better resource allocation.

Education

GED -

NYS Dept. of Education
Johnson City, NY
03-2007

Skills

  • Effective networking
  • Cleaning expertise
  • Strong multitasking
  • Effective problem solving
  • Exceptional communication
  • Effective decision making
  • Conflict resolution
  • Efficient resourcefulness
  • High-level discretion
  • Willingness to learn
  • Customer relationship management
  • Customer-focused attitude
  • Critical thinking

Timeline

VIP Concierge

Trapeze Atlanta
04.2017 - Current

Lead Custodian

Family Enrichment Network
01.2009 - 03.2016

Regional Dispatch Coordinator

Mobilpro Installations
09.2007 - 12.2008

GED -

NYS Dept. of Education

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Danielle Robinson