Danielle Robinson
Springfield,OH
Summary
Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Smart Bank Teller accurately able to manage cash and serve needs of the bank customers. Familiar with coordinating transactions while monitoring activities for signs for fraud and maintaining regulatory standards. Recognized for outstanding customer service delivery. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
14
14
years of professional experience
Work History
Head Waitress
Fricker's USA
11.2016 - Current
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked out each guest after visit is complete using cash or card.
- Responsible for all cash and credit card slips received through entire shift and responsible for paying out the store the amount of cash owed at the end of each shift.
Budget Officer 1
Clark County
06.2023 - 10.2023
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Collaborated closely with the bookkeeper to complete month-end closing procedures in a timely manner.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bank Teller
Security National Bank
03.2019 - 08.2020
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Responded and assisted customers with account inquiries and updates.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Explained bank services, financial products and applicable fees to customers.
- Entered transactions into computer and issued customer receipts.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Responsible for remembering one of two codes for closing and opening the safe at the beginning and end of each day.
Picker
Aldis Inc.
04.2020 - 07.2020
- Labeled boxes and placed in outbound collection areas.
- Operated forklift equipment carefully to minimize accidents and damage.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Limited damage to products and orders by using care when choosing items.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Responsible for building two pallets at a time, wrapping them with plastic so that nothing falls off, and storing in correct lane.
Crew Member
McDonald's
02.2012 - 04.2014
Education
High School Diploma -
Springfield High School
Springfield, OH7 2013
Skills
Service prioritization
Dining customer service
Menu memorization
Money Handling
Currency and coin counter
Excellent communication skills
Exceptional customer service
Safe and vault operation
Reliable
Flexible
Strong work ethic
Friendly
Approachable
Forklift operation
Safety procedures
Mentoring and training
Payment processing
Effective customer upselling
Credit and cash transactions
Cash register operation
Customer greeting
Bank deposits
Timeline
Budget Officer 1
Clark County
06.2023 - 10.2023
Picker
Aldis Inc.
04.2020 - 07.2020
Bank Teller
Security National Bank
03.2019 - 08.2020
Head Waitress
Fricker's USA
11.2016 - Current
Crew Member
McDonald's
02.2012 - 04.2014
High School Diploma -
Springfield High School