DANIELLE ROCKEY

• Successfully managed end-to-end relocation project to Corpus Christi, TX, demonstrating adaptability, strategic planning, and effective coordination to ensure a smooth transition and rapid integration into a new community and professional environment.

• Strengthened client relationships through effective communication, boosting loyalty and satisfaction.
• Resolved billing disputes to enhance financial accuracy and maintain positive client relations.
• Optimized billing strategies with data-driven trend analysis, improving revenue growth and cash flow efficiency.
• Developed innovative dispute resolution strategies, minimizing conflicts and enhancing financial accuracy.
• Collaborated with sales teams to create customized billing solutions that foster business growth.
• Conducted comprehensive audits to identify process improvements, ensuring compliance and operational efficiency.
• Streamlined invoicing processes to reduce errors and expedite payment cycles.
• Maintained high levels of customer satisfaction while enhancing financial accuracy.

• Implemented behavior modification techniques to assist patients in developing coping strategies and improving daily functioning.
• Ensured compliance with care protocols and privacy regulations (HIPAA) to safeguard patient confidentiality and uphold standards of care.
• Managed challenging behaviors, prioritizing safety while maintaining a therapeutic and supportive environment.
• Documented patient progress in EMR and KIPU systems with precision to support comprehensive treatment planning.
• Facilitated recovery through personalized therapeutic activities, significantly enhancing patient engagement and outcomes.
• Promoted safe, structured environments conducive to mental health recovery through tailored interventions and consistent support.

Technical Skills: EMR Systems | KIPU | Epic | HIPAA & Compliance | Behavioral Health Protocols | Patient Documentation | Safety & Crisis Management

• Directed and organized medical care, scheduling, and supportive services for a family member requiring long-term assistance.

• Analyzed performance data to identify areas for improvement, developing actionable plans to enhance profitability and efficiency.
• Streamlined sales processes through implementation of digital tools, providing real-time inventory and pricing updates.
• Executed a strategic marketing plan to attract new customers, utilizing data analysis for demographic targeting.
• Cultivated strong supplier relationships, negotiating cost-effective deals to increase profit margins.
• Pioneered personalized follow-up strategies, improving customer loyalty and retention rates.

• Directed and organized medical care, scheduling, and supportive services for a family member requiring long-term assistance.

• Pioneered innovative financial counseling strategies, resulting in improved patient satisfaction and revenue growth; integrated patient registration, insurance verification, and Medicaid eligibility screening into financial workflows for seamless patient onboarding.
• Developed a customer feedback system to enhance service quality and patient interactions; collaborated with case management teams and physicians to address patient needs holistically, including those with behavioral health conditions.
• Analyzed financial trends, providing actionable insights for cost reduction and revenue enhancement; supported billing and coding accuracy to ensure timely reimbursement and reduce claim denials.
• Collaborated with various departments to optimize financial processes and elevate patient experience; leveraged knowledge of medical terminology to communicate effectively across clinical and administrative teams.
• Applied proficiency in Epic and EMR systems to streamline registration, documentation, billing workflows, and cross-departmental communication.

Technical Skills: Epic | EMR Systems | ICD & CPT Coding | HIPAA & Compliance | Patient Registration | Insurance Verification | Medicaid Eligibility | Billing & Collections

• Pioneered innovative financial counseling strategies, resulting in improved patient satisfaction and revenue growth.
• Developed and implemented a customer feedback system to enhance service quality and patient interactions.
• Analyzed financial trends to provide actionable insights for cost reduction and revenue enhancement.
• Collaborated with cross-functional departments to optimize financial processes and elevate the patient experience.
• Executed patient registration, insurance verification, collections, and Medicaid eligibility determinations with strong attention to detail and regulatory compliance.
• Managed financial transactions and account reconciliation as cashier, ensuring accuracy and accountability.
• Coordinated administrative support across outpatient clinic, radiology, and switchboard operations, streamlining workflows and improving efficiency.
• Maintained comprehensive knowledge of revenue cycle responsibilities, including ICD and CPT coding, HIPAA regulations, and compliance standards.
• Utilized Epic and EMR systems to streamline documentation, billing, and reporting processes while ensuring data accuracy.
• Partnered with clinical teams to align financial operations with patient care needs, including those in behavioral health settings.
• Trained and mentored staff on registration, insurance verification, and compliance procedures to promote consistency and reduce errors.

Technical Skills: Epic | EMR Systems | ICD & CPT Coding | HIPAA & Compliance | Revenue Cycle Management | Patient Registration | Insurance Verification | Medicaid Eligibility | Billing & Collections | Financial Counseling