Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Rodriguez

Vernon

Summary

Dedicated and reliable professional with a diverse background in customer service, hospitality, and animal care. With experience as a cashier, waitress, and veterinary technician, I’ve consistently demonstrated the ability to learn new skills quickly and adapt to different environments. I pride myself on my strong work ethic, punctuality, and attention to detail. Proficient in handling POS systems, managing cash transactions, and maintaining organized records. Known for delivering excellent customer service, working well under pressure, and staying committed to every role I've taken on. I’ve never been terminated from a position and always strive to exceed expectations through hard work and dependability.

Overview

14
14
years of professional experience

Work History

Cashier

Eiseles Nursery & Garden Center
06.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Wait Staff Member

The Rolling Pin Cafe
03.2016 - 04.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Veterinary Technician

Glen Manor Veterinary Hospital
02.2010 - 11.2015
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.

Education

Career Program - Veterinary Assistance

Penn Foster Career School
Scranton, PA
05-2007

High School Diploma -

Bergen County Technical School
Hackensack, NJ
06-1991

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • POS system operations

Timeline

Cashier

Eiseles Nursery & Garden Center
06.2023 - 12.2023

Wait Staff Member

The Rolling Pin Cafe
03.2016 - 04.2023

Veterinary Technician

Glen Manor Veterinary Hospital
02.2010 - 11.2015

Career Program - Veterinary Assistance

Penn Foster Career School

High School Diploma -

Bergen County Technical School

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Danielle Rodriguez