Danielle Roeder
Findlay,OH
Summary
Reliable Floor Associate with experience in providing exceptional customer service, maintaining store aesthetics, and managing inventory. Demonstrated ability to contribute positively to sales goals and enhance overall customer shopping experience through keen product knowledge and responsive assistance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate professional in mental health care, known for high productivity and efficiency in task completion. Skilled in patient observation, behavior modification techniques, and crisis intervention. Excel in communication, empathy, and teamwork to provide exceptional care and support. Compassionate Behavioral Health Technician recognized for high productivity and efficient completion of tasks. Skilled in patient observation, crisis intervention, and behavioral modification strategies. Possess strong communication skills, empathy, and patience, excelling in providing exceptional care and support in challenging environments. Responsible professional, experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
2
2
years of professional experience
Work History
Floor Associate
Once Upon A Child
Findlay, OH
11.2024 - Current
- Stocked shelves with merchandise according to company guidelines.
- Maintained high standards of customer service during all interactions.
- Greeted customers and answered their questions about product availability, prices, and use.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Cleaned work areas regularly including sweeping floors and emptying trash bins.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with locating merchandise in the store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Behavioral Health Technician
Family Resource Center
Findlay, OH
02.2023 - 08.2024
- Educated clients on important life skills, housekeeping and food preparation.
- Responded promptly to any emergency situations that may arise within the facility.
- Administered oral medications following physician's prescriptions and instructions.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Assisted patients improve social relationships and engagement.
- Maintained accurate documentation of patient progress and treatments received.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Provided crisis intervention services to patients in need.
- Led individual and group therapy supporting prescribed procedures.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Influenced patients' behavior with interaction, counseling or instruction.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Conducted searches of clients upon return to facility.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Completed patient reports daily and submitted to management for evaluation.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Facilitated group therapy sessions with multiple patients.
- Administered medications as prescribed by physician or psychiatrist.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Documented behavioral incidents to keep accurate records.
- Aided patients in performing activities of daily living.
- Completed daily client rounds and tracked client movements.
Education
High School Diploma -
American Academy of Pinecrest
Miami, FL07-2011
Skills
- Medication administration
- Patient documentation
- Crisis intervention
- Customer service
- Behavioral counseling
- Conflict resolution
- Therapeutic communication
- Time management
- Safety enforcement
- Client engagement
- Life skills education
- Program implementation
- Safety protocol adherence
- Cleanliness and hygiene
- Strong organization skills
Affiliations
Wife and mom of two boys. Mental health advocate.
Languages
English
Professional
References
References available upon request.
Timeline
Floor Associate
Once Upon A Child
11.2024 - Current
Behavioral Health Technician
Family Resource Center
02.2023 - 08.2024
High School Diploma -
American Academy of Pinecrest
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