Danielle Rohl
Lake Grove,NY
Summary
I am a well-versed in research, analysis and strategic planning. Exceptional leader focused on resolving difficult and cold cases. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Results-oriented Investigator with diverse experience in law enforcement settings. Independently handles long-term investigative cases.
Overview
6
6
years of professional experience
Work History
Assistant Investigator
M. Scheno Private Investigator
Saint James, NY
07.2019 - Current
- Organized and executed undercover surveillance operations.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and clients.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted impartial investigations into complaints by employees.
Bartender/Head Waitress
The Spare Rib
Commack, NY
09.2020 - 03.2022
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Director of Operations
Danfords Hotel And Marina
Port Jefferson, NY
04.2017 - 02.2021
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored and coordinated workflows to optimize resources.
Education
Surgical Technologist - Surgical Technology
Western Suffolk BOCES
Northport, NY04.2017
GED -
Sachem High School North
Ronkonkoma, NY06.2008
Skills
- Records Management
- Courtroom Procedures
- Stationary Surveillance
- Stolen Vehicle Tracking
- Resource Management
- Due Diligence
- Risk Analysis
- Surveillance Techniques
- GPS Tracking Services
- Missing Persons Investigations
- Video Surveillance Systems
- Attending Multiple Customers
- Beer, Wine and Soju Cocktails
- Alcohol Ordering
- Dining Room Management
- Liquor, Beer and Wine Knowledge
- Guest Satisfaction
- Classic Cocktails
- Food Preparation and Safety
- Responsible Alcohol Service
- Anticipating Guest Needs
- Food and Beverage Management
- Data Recovery
- Capital Spending
- Quarterly Reviews
- Client Advocacy
- Business Management
- Operational Leadership
- Cost Control
- Leadership Training
Timeline
Bartender/Head Waitress
The Spare Rib
09.2020 - 03.2022
Assistant Investigator
M. Scheno Private Investigator
07.2019 - Current
Director of Operations
Danfords Hotel And Marina
04.2017 - 02.2021
Surgical Technologist - Surgical Technology
Western Suffolk BOCES
GED -
Sachem High School North