Danielle Rohl
Lake Grove,NY
Summary
I am a well-versed in research, analysis and strategic planning. Exceptional leader focused on resolving difficult and cold cases. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Results-oriented Investigator with diverse experience in law enforcement settings. Independently handles long-term investigative cases.
Overview
6
6
years of professional experience
Work History
Assistant Investigator
M. Scheno Private Investigator
07.2019 - Current
- Organized and executed undercover surveillance operations.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and clients.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted impartial investigations into complaints by employees.
Bartender/Head Waitress
The Spare Rib
09.2020 - 03.2022
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Director of Operations
Danfords Hotel And Marina
04.2017 - 02.2021
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored and coordinated workflows to optimize resources.
Education
Surgical Technologist - Surgical Technology
Western Suffolk BOCES
Northport, NY04.2017
GED -
Sachem High School North
Ronkonkoma, NY06.2008
Skills
- Records Management
- Courtroom Procedures
- Stationary Surveillance
- Stolen Vehicle Tracking
- Resource Management
- Due Diligence
- Risk Analysis
- Surveillance Techniques
- GPS Tracking Services
- Missing Persons Investigations
- Video Surveillance Systems
- Attending Multiple Customers
- Beer, Wine and Soju Cocktails
- Alcohol Ordering
- Dining Room Management
- Liquor, Beer and Wine Knowledge
- Guest Satisfaction
- Classic Cocktails
- Food Preparation and Safety
- Responsible Alcohol Service
- Anticipating Guest Needs
- Food and Beverage Management
- Data Recovery
- Capital Spending
- Quarterly Reviews
- Client Advocacy
- Business Management
- Operational Leadership
- Cost Control
- Leadership Training
Timeline
Bartender/Head Waitress
The Spare Rib
09.2020 - 03.2022
Assistant Investigator
M. Scheno Private Investigator
07.2019 - Current
Director of Operations
Danfords Hotel And Marina
04.2017 - 02.2021
Surgical Technologist - Surgical Technology
Western Suffolk BOCES
GED -
Sachem High School North
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