Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Danielle Romanoff

Anaheim,CA

Summary

Dynamic receptionist with proven expertise at Jetro Restaurant Depot, enhancing customer relations through exceptional service and effective appointment scheduling. Skilled in multi-line telephone operation and data entry, I streamlined front desk operations, significantly improving workflow efficiency while maintaining a professional demeanor and fostering a welcoming environment for all visitors.

Overview

8
8
years of professional experience

Work History

Receptionist

Jetro Restaurant Depot
03.2021 - 06.2024
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated appointment scheduling and maintained accurate records for customer inquiries.
  • Assisted customers with product information, enhancing overall service experience.
  • Maintained cleanliness and organization of reception area, contributing to professional atmosphere.
  • Processed incoming calls promptly, directing inquiries to appropriate departments efficiently.
  • Collaborated with team members to streamline administrative tasks and improve workflow efficiency.
  • Trained new staff on front desk procedures, fostering a knowledgeable support environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Behavior Technician

Monte Cristo Men's Detox
09.2016 - 05.2020
  • Implemented individualized behavior intervention plans to enhance client engagement and skill development.
  • Conducted data collection and analysis to monitor progress and inform treatment adjustments.
  • Trained and mentored new technicians on effective behavior management techniques and documentation practices.
  • Facilitated group therapy sessions, fostering social skills and peer interactions among clients.
  • Created detailed progress reports for review by supervisors, ensuring alignment with client objectives.
  • Provided one-on-one support to clients with substance use disorders, addressing unique behavioral needs.
  • Charted on each patient daily.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Assisted with medication administration and counting and pouring medications.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Maintained patient records, documenting changes in patient condition.
  • Administered patient medications and tracked dosages.
  • Counseled and mentored clients on substance use and life choices.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Treated clients and families with respect and dignity.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Provided therapeutic activities to assist with patient development.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Education

No Degree - Business Communication

North Orange County ROP
Anaheim, CA
06-2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling

Timeline

Receptionist

Jetro Restaurant Depot
03.2021 - 06.2024

Behavior Technician

Monte Cristo Men's Detox
09.2016 - 05.2020

No Degree - Business Communication

North Orange County ROP
Danielle Romanoff