Danielle Romany
Round Lake,IL
Overview
16
16
years of professional experience
Work History
AR/Collections Specialist
IfiGOURMET/AUI Fine Foods
Gurnee, IL
03.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Head of Accounts Receivables
Access Information Management Of Trinidad
Trinidad And Tobago, WI
03.2017 - 03.2022
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Business Operations
Access Information Management Of Trinidad
Trinidad And Tobago, WI
07.2013 - 03.2017
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Dining Room Supervisor
Sedgebrook On Lincolnshire
Lincolnshire, IL
08.2012 - 04.2013
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
Assistant Manager
MARCUS GURNEE THEATERS
Gurnee, IL
10.2007 - 11.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - ASSOCIATE DEGREE CULINARY MANAGEMENT
TRINIDAD AND TOBAGO HOSPITALITY AND TOURISM INSTIT
Trinidad And Tobago06.2008
High School Diploma -
CORPUS CHRISTI COLLEGE
Trinidad And Tobago07.2003
Skills
- New Hire Training
- Process Optimization
- Goals and Performance
- Till Counting
- Team Oriented
- Credit and Collections
- Payment Acceptance
- Records Management
- Payment Plan Coordination
- Microsoft Office
- Balance Management
- Statement Issuing
- Netsuite
- Salesforce
- AR Aging Reports
Timeline
AR/Collections Specialist
IfiGOURMET/AUI Fine Foods
03.2023 - Current
Head of Accounts Receivables
Access Information Management Of Trinidad
03.2017 - 03.2022
Business Operations
Access Information Management Of Trinidad
07.2013 - 03.2017
Dining Room Supervisor
Sedgebrook On Lincolnshire
08.2012 - 04.2013
Assistant Manager
MARCUS GURNEE THEATERS
10.2007 - 11.2012
Associate of Arts - ASSOCIATE DEGREE CULINARY MANAGEMENT
TRINIDAD AND TOBAGO HOSPITALITY AND TOURISM INSTIT
High School Diploma -
CORPUS CHRISTI COLLEGE