Danielle Romany
Round Lake,IL
Overview
16
16
years of professional experience
Work History
AR/Collections Specialist
IfiGOURMET/AUI Fine Foods
03.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Head of Accounts Receivables
Access Information Management Of Trinidad
03.2017 - 03.2022
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Business Operations
Access Information Management Of Trinidad
07.2013 - 03.2017
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Dining Room Supervisor
Sedgebrook On Lincolnshire
08.2012 - 04.2013
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
Assistant Manager
MARCUS GURNEE THEATERS
10.2007 - 11.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - ASSOCIATE DEGREE CULINARY MANAGEMENT
TRINIDAD AND TOBAGO HOSPITALITY AND TOURISM INSTIT
Trinidad And Tobago06.2008
High School Diploma -
CORPUS CHRISTI COLLEGE
Trinidad And Tobago07.2003
Skills
- New Hire Training
- Process Optimization
- Goals and Performance
- Till Counting
- Team Oriented
- Credit and Collections
- Payment Acceptance
- Records Management
- Payment Plan Coordination
- Microsoft Office
- Balance Management
- Statement Issuing
- Netsuite
- Salesforce
- AR Aging Reports
Timeline
AR/Collections Specialist
IfiGOURMET/AUI Fine Foods
03.2023 - Current
Head of Accounts Receivables
Access Information Management Of Trinidad
03.2017 - 03.2022
Business Operations
Access Information Management Of Trinidad
07.2013 - 03.2017
Dining Room Supervisor
Sedgebrook On Lincolnshire
08.2012 - 04.2013
Assistant Manager
MARCUS GURNEE THEATERS
10.2007 - 11.2012
Associate of Arts - ASSOCIATE DEGREE CULINARY MANAGEMENT
TRINIDAD AND TOBAGO HOSPITALITY AND TOURISM INSTIT
High School Diploma -
CORPUS CHRISTI COLLEGE
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