Danielle Roosa
New Port Richey
Summary
Dedicated Secretary with proven expertise in office administration and customer service, honed at Hickory Mountain Chimney & Masonry. Excelled in managing sensitive information and streamlining business processes through effective communication and organization. Skilled in QuickBooks, appointment scheduling, and client satisfaction.
Overview
18
18
years of professional experience
Work History
Secretary
Hickory Mountain Chimney & Masonry
09.2012 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Cryotherapy Technician
Cryogenix
01.2025 - 04.2025
- Administer cryotherapy treatments, ensuring compliance with safety protocols and client comfort.
- Educate clients on benefits of cryotherapy, enhancing their understanding and experience.
- Maintain and troubleshoot cryotherapy equipment, ensuring optimal performance and safety standards.
- Monitor client progress and adjust treatment plans based on individual feedback and responses.
- Promoted a safe and welcoming environment for clients by maintaining a clean, organized, and sanitized workspace.
- Collaborated closely with team members to ensure seamless coordination of treatments and optimal client experiences.
Restaurant Server
Ozona Blue Grilling
07.2014 - 08.2015
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Restaurant Server
Anatolia Restaurant
07.2010 - 06.2014
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining experience.
- Oversaw daily operations during peak hours to ensure smooth workflow and optimal guest experiences.
- Maintained knowledge of menu items, specials, and wine pairings to provide informed recommendations to guests.
- Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Restaurant Hostess
La Stazione
04.2010 - 06.2012
- Greeted and seated guests, ensuring optimal dining experience and managing flow of patrons.
- Coordinated reservations and waitlists using restaurant management software.
- Oversaw front-of-house operations, improving guest satisfaction through attentive service and problem resolution.
- Monitored dining area for cleanliness and readiness, ensuring a welcoming atmosphere for all guests.
- Collaborated with waitstaff and kitchen team to communicate special requests and dietary restrictions effectively.
Cashier
Mobil Gas Station
03.2010 - 05.2011
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained knowledge of product offerings to provide exceptional customer service and support.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeper
Blueberry Inn
06.2007 - 07.2008
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning equipment and supplies efficiently to uphold hygiene standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Full Specialist Esthetician
Aveda Institute
Clearwater, FL09-2024
GED -
Wallkill Senior High
Wallkill, NY07-2010
Skills
- Customer service
- Quickbooks
- Office administration
- Organization
- Appointment scheduling
- Document preparation
- Schedule management
Timeline
Cryotherapy Technician
Cryogenix
01.2025 - 04.2025
Restaurant Server
Ozona Blue Grilling
07.2014 - 08.2015
Secretary
Hickory Mountain Chimney & Masonry
09.2012 - Current
Restaurant Server
Anatolia Restaurant
07.2010 - 06.2014
Restaurant Hostess
La Stazione
04.2010 - 06.2012
Cashier
Mobil Gas Station
03.2010 - 05.2011
Housekeeper
Blueberry Inn
06.2007 - 07.2008
Full Specialist Esthetician
Aveda Institute
GED -
Wallkill Senior High
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