Summary
Overview
Work History
Education
Skills
Timeline
Certified Dialysis tech
Generic

Danielle Rouse

Lyons,GA

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and patient care at Royal Inn & Suites. Proven ability to enhance guest relations and optimize operational efficiency. Skilled in cash handling and adept at resolving issues promptly, fostering trust and satisfaction among clients. Committed to delivering exceptional service and support.

Overview

25
25
years of professional experience

Work History

Front Desk Receptionist

Royal Inn & Suites
03.2019 - Current
  • Greeted and assisted visitors, ensuring positive first impressions and efficient check-in processes.
  • Managed multi-line phone system, directing calls to appropriate departments and resolving inquiries promptly.
  • Coordinated scheduling for meetings and appointments, optimizing room usage and staff availability.
  • Maintained accurate records of visitor logs and packages, enhancing security protocols and tracking systems.
  • Trained new front desk staff on operational procedures, fostering team collaboration and efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.

Assistant Store Manager

Family Dollar
01.2019 - 10.2020
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on product knowledge and customer service excellence.
  • Implemented inventory management strategies to reduce stock discrepancies.
  • Collaborated with management to develop promotional strategies that increased sales.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Certified Dialysis Technician

Davita, Inc & American Renal Associates
08.2007 - 12.2017
  • Administered dialysis treatments, ensuring patient safety and comfort throughout each procedure.
  • Monitored vital signs and fluid levels, responding promptly to any changes in patients' conditions.
  • Collaborated with healthcare teams to develop individualized patient care plans and treatment schedules.
  • Trained new staff on operational protocols, enhancing team performance and adherence to safety standards.
  • Participated in quality improvement initiatives, contributing ideas for process enhancements and patient care effectiveness.
  • Educated patients on treatment processes and post-care instructions, fostering improved health outcomes.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Served as a resource for newly hired technicians, providing mentorship and guidance during their onboarding process.
  • Reduced wait times for patients by optimizing appointment scheduling processes within the clinic.
  • Provided in-patient care for [Number] dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Improved patient outcomes by administering hemodialysis treatments accurately and efficiently.

Dialysis Technician

Renal Reserve
03.2003 - 08.2007
  • Operated dialysis machines to ensure safe and effective treatments for patients.
  • Monitored patient vital signs and documented changes during dialysis sessions.
  • Implemented infection control protocols to maintain a sterile environment.
  • Performed routine quality control and safety checks on all equipment.
  • Supported patient well-being, monitoring for signs of distress or infection post-dialysis.
  • Minimized complications by promptly identifying and reporting any adverse reactions during dialysis.
  • Elevated patient care quality, conducting pre-dialysis patient assessments.
  • Cared for patients by providing personal assistance and ambulation.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.

Dialysis Technician

FMC Dialysis
02.2001 - 10.2004
  • Assisted in preparing dialysis machines and equipment for patient treatments.
  • Monitored patients during procedures to ensure comfort and safety.
  • Provided support in maintaining sterile environments for all dialysis operations.
  • Learned proper techniques for connecting and disconnecting patients from machines.
  • Documented patient information accurately for medical records and treatment plans.
  • Collaborated with healthcare team to address patient concerns effectively.
  • Familiarized with infection control protocols to enhance patient care standards.
  • Participated in training sessions to improve technical skills and knowledge of dialysis procedures.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
  • Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
  • Reduced patient anxiety, providing thorough explanations of dialysis procedures.

Education

High School Diploma -

North Springs High School
Sandy Springs, GA
06-1999

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Verbal and written communication
  • Guest relations
  • Bookkeeping
  • Phone etiquette
  • Visitor registration

Timeline

Front Desk Receptionist

Royal Inn & Suites
03.2019 - Current

Assistant Store Manager

Family Dollar
01.2019 - 10.2020

Certified Dialysis Technician

Davita, Inc & American Renal Associates
08.2007 - 12.2017

Dialysis Technician

Renal Reserve
03.2003 - 08.2007

Dialysis Technician

FMC Dialysis
02.2001 - 10.2004

High School Diploma -

North Springs High School

Certified Dialysis tech

I took all the courses to get and keep my certification while working in Dialysis. I was employee of the year for a number of years in a row. I was given the star Tech for our region. 

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