Danielle Rouse

Work History

Front Desk Receptionist

Royal Inn

11.2021 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Provided basic technical support for front office equipment, minimizing downtime.
Greeted visitors warmly, creating positive first impression of organization.
Resolved customer problems and complaints.
Routed incoming mail and messages to relevant personnel without delay.

Server

Captain's Corner

04.2021 - 09.2021

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Assistant Store Manager

Family Dollar

12.2019 - 10.2020

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Dialysis Technician

DaVita

01.2004 - 11.2017

Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Cleaned and connected fistulas, grafts and catheters to prevent infection.
Maintained a clean and safe environment through diligent adherence to infection control protocols.
Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Performed routine quality control and safety checks on all equipment.
Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
Safely transported, transferred and positioned patients on chairs for treatment.
Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
Reduced patient anxiety, providing thorough explanations of dialysis procedures.
Enhanced patient education by developing informative materials on kidney health and dialysis.
Supported patient well-being, monitoring for signs of distress or infection post-dialysis.
Elevated patient care quality, conducting pre-dialysis patient assessments.
Maintained accurate patient charts and medical records.
Monitored patient vital signs, lab results and other indicators of health.

Summary

Overview

Work History

Front Desk Receptionist

Server

Assistant Store Manager

Dialysis Technician

Education

No Degree -

No Degree -

High School Diploma -

Skills

Work Availability

Timeline

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