Danielle Ruane
Geneva,IL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
IT Specialist
Telepro
07.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
Health Information Technology Intern
Carroll University
09.2022 - 12.2022
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed and configured software and hardware.
- Collaborated with other departments to identify and solve software issues.
Marketing Executive Intern
PlasmaBound
06.2022 - 07.2022
- Assembled reports and presentations to share insights and recommendations with management
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Created customized marketing materials to increase product awareness.
- Generated reports to support development and implementation of marketing plans.
Shift Lead
Five Guys
07.2021 - 01.2022
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Information Technology
Carroll University
Waukesha, WI05.2024
Skills
- Application support
- Application installations
- System Upgrades
- Troubleshooting
- Debugging
- Hardware Installation
- Technical Support
- Operating system management
- Network Maintenance and Troubleshooting
- System Administration
- Software configuration
- Adobe Creative Suite
Hobbies
- Photography and cinematography
- Graphic design
Timeline
IT Specialist
Telepro
07.2023 - Current
Health Information Technology Intern
Carroll University
09.2022 - 12.2022
Marketing Executive Intern
PlasmaBound
06.2022 - 07.2022
Shift Lead
Five Guys
07.2021 - 01.2022
Bachelor of Science - Information Technology
Carroll University