Danielle Ruff
Downingtown,PA
Summary
A dedicated and passionate leader with a strong desire to help colleagues and IMX reach their goals. Experienced in customer service, people skills, and team work. An organized, consistent and dependable candidate who is successful at managing multiple priorities with a high degree of accuracy. Maintains a positive attitude; is always willing and eager to take on added responsibilities to meet team goals, while still being a detail-oriented team player.
Overview
9
9
years of professional experience
Work History
Client Services Specialist II
IMX Medical Management Services
07.2022 - Current
- Responsible for communicating with clients, answering calls (at least 15 per day) and emails and directing correspondence on a company-wide basis. Additionally responsible for directing correspondence and communicating with specific insurance companies through designated portals
- Assisted various teams throughout the company by completing multiple projects, including the Reports team, Scheduling Team, Provider Management Team, Accounting Team and Record Team
- Assisted the Executive Team with various confidential projects using Microsoft Excel
- Wrote multiple manuals describing how to fill various roles on the Client Services Team, increasing efficiency for coverage
- Processing and responding to civil actions, subpoenas and record requests on behalf of the company
- Processing mail, medical records (including diagnostics and films), charts, billing materials and attorney letters
Box Office & Front of House Manager
Eastern University’s Fine & Performing Arts
10.2018 - 05.2022
- Responsible for training new employees, overseeing all front-of-house workflow (approximately 6-10 people at a time), security, and money-handling
- Oversaw all face-to-face customer service interactions
- Resolved guest complaints while maintaining a positive customer environment
- Responsible for event set-up, breakdown, coordination, and planning
- Responsible for food service and display, ticketing, concession sales, and writing program booklets for Fine & Performing Arts events
- Assisted with tech set-up and breakdown
Music Office Worker/Tech Assistant
Eastern University’s Fine & Performing Arts
10.2018 - 05.2022
- Aided students by providing resources and information to help them meet program requirements
- Assisted staff and faculty with various classroom and paperwork needs
- Filed and completed paperwork, answered emails as a department representative, and helped with miscellaneous office needs
- Created spreadsheets, Word documents, Google Forms, Recital Programs, and concert flyers for various events
- Assisted and did troubleshooting for various tech needs for meetings with the University President, department-wide meetings, performances, and in the classroom
- Event planning & catering assistance for various departmental functions
- Responsible for building security
Hostess, Go Specialist & Server
Bonefish Grill
10.2021 - 07.2022
- Customer service: answered questions and at least 30 phone calls per day, took orders, curbside pick-up
- Kitchen expo & food preparation, food running, seating guests, and keeping track of server rotation
- Provided table service to guests, paying close attention to their needs and prioritizing and increasing customer satisfaction
Team Member & Cashier
Westampton Liquors
06.2021 - 08.2021
- Assisted customers in aisles and at the register, made sales, answered questions, made returns and exchanges, restocked shelves, and sorted deliveries
Camp Counselor & Substitute Teacher
Mercer County College’s Youth & Specialty
04.2019 - 08.2019
- Ages 5-14 - classroom assistance and management, before and after-camp childcare and supervision
- Filled in as classroom instructor when teachers were absent using lesson plans
After-School Care Assistant
St. Raphael’s School
09.2014 - 08.2018
- Ages 3-14 - provided childcare, tutoring, and homework assistance
- Both one on one and group care/supervision for ages 2 and up - special needs included
Education
Bachelor of Arts - Music
EASTERN UNIVERSITY
St Davids, PA05.2022
Skills
- Organization
- Multi-tasking
- Time Management & Prioritizing
- Communication: Oral & Written
- Flexibility
- Constructive Feedback
- Active Listening
- Team Work
- Planning
- Leadership
- Problem-solving
- Negotiation
Timeline
Client Services Specialist II
IMX Medical Management Services
07.2022 - Current
Hostess, Go Specialist & Server
Bonefish Grill
10.2021 - 07.2022
Team Member & Cashier
Westampton Liquors
06.2021 - 08.2021
Camp Counselor & Substitute Teacher
Mercer County College’s Youth & Specialty
04.2019 - 08.2019
Box Office & Front of House Manager
Eastern University’s Fine & Performing Arts
10.2018 - 05.2022
Music Office Worker/Tech Assistant
Eastern University’s Fine & Performing Arts
10.2018 - 05.2022
After-School Care Assistant
St. Raphael’s School
09.2014 - 08.2018
Bachelor of Arts - Music
EASTERN UNIVERSITY
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