Danielle Russell
Broken Arrow,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Turpen & Associates
04.2024 - Current
- Received customer PO's, provided quotes, entered PO's into sales orders, requested quotes from vendors, and ensured timely delivery of parts to customers.
Customer Service Representative
Apac Central
09.2013 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated on the setup and monitoring of a cutting-edge fast lane ticketing scale, contributing to record-breaking revenue achievements.
- Handled customer service duties including phone calls, order processing, conflict resolution, and communication with various departments such as sales and billing
- Enhanced dispatch operations to optimize efficiency and customer satisfaction.
- Reviewed daily reports generated from the scale system software prior to submission, ensuring accuracy and completeness.
- Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
- Coordinated effectively with truck drivers to facilitate smooth traffic flow through the scale house area during peak times.
- Reduced processing time for trucks entering or exiting the facility with efficient communication between drivers, dispatchers, and other staff members.
- Oklahoma Superuser for ticketing system
Route Driver
Aire-Master
05.2009 - 09.2013
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Strengthened relationships with clients by providing exceptional customer service and addressing concerns promptly.
- Implemented strategies to maximize revenue by upselling products and services
- Utilized proactive cold calling methods to successfully engage with potential clients and establish productive professional relationships
- Ensured the availability of necessary supplies in commercial restrooms by consistently cleaning, refilling soap and paper towel dispensers, and refreshing deodorizers
Certified Nursing Assistant
Claremore Nursing Home
03.2007 - 08.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Certified Nursing Assistant
First Call Staffing Agency
05.2006 - 08.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Claremore Nursing Home
03.2003 - 05.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Brookdale Assisted Living
11.2004 - 12.2004
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Server
Golden Corral Buffet and Grill
12.2002 - 03.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Cotton Eyed Joe's
04.2002 - 08.2002
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Claremore High School
Claremore, OK05.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Bathing Assistance
- Bedside manner
- Safety Precautions
Timeline
Customer Service Representative
Turpen & Associates
04.2024 - Current
Customer Service Representative
Apac Central
09.2013 - 05.2023
Route Driver
Aire-Master
05.2009 - 09.2013
Certified Nursing Assistant
Claremore Nursing Home
03.2007 - 08.2008
Certified Nursing Assistant
First Call Staffing Agency
05.2006 - 08.2006
Certified Nursing Assistant
Brookdale Assisted Living
11.2004 - 12.2004
Certified Nursing Assistant
Claremore Nursing Home
03.2003 - 05.2006
Server
Golden Corral Buffet and Grill
12.2002 - 03.2003
Server
Cotton Eyed Joe's
04.2002 - 08.2002
GED -
Claremore High School
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