Danielle Ryles
Rochester,NY
Summary
Healthcare Administrator with exemplary level of healthcare service delivery to patients. Expert in managing appropriate patient referrals and coordinating applicable patient services within a dynamic team environment. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for excellent case management and impeccable documentation.
Overview
9
9
years of professional experience
Work History
Service Manager
Episcopal Senior Life Communities
07.2023 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with community members to develop and implement service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Mental Health Therapy Aide
Rochester Psychiatric Center
12.2022 - 07.2023
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in mental health care.
- Trained new Mental Health Therapy Aides on best practices, contributing to a skilled workforce within the facility.
- Monitored medication administration, ensuring accurate dosages were provided per physician orders while tracking any side effects or changes in behavior.
- Established trust and rapport with patients, enabling more productive therapy sessions and better overall outcomes.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies, optimizing patient recovery and wellbeing.
- Encouraged family involvement in the treatment process through regular updates on patient progress as well as family counseling sessions when appropriate.
Direct Support Assistant
Finger Lakes DDSO
07.2022 - 12.2022
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Evaluated client progress toward established annual and quarterly goals.
- Transported clients to appointments, social events, and community activities as needed for their individual growth and development.
- Maintained accurate records of client progress, incidents, and other relevant information for case management purposes.
- Fostered an inclusive atmosphere by advocating for client rights, respecting individuality, and promoting selfdetermination.
- Ensured compliance with regulatory requirements by maintaining appropriate documentation and following agency protocols for client care.
- Assisted clients in achieving personal goals with tailored daily living activities and adaptive techniques.
Ambulatory Technologist II
URMC
03.2020 - 07.2022
Nursing Assistant
Jewish Home Of Rochester
04.2015 - 02.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Education
Bachelor of Science - Healthcare Administration
SUNY Brockport
Brockport, NY08.2018
Associate of Science - Applied Science Health Studies
Monroe Community College
Rochester, NY05.2016
Skills
- Record Keeping
- Vital Signs Monitoring
- Critical Thinking
- Attention to Detail
- Interpersonal Skills
- Healthcare Administration
- Clinical Skills
- Medical Terminology
- Patient Safety
- Patient Advocacy
- Patient Management
- Case Management
Timeline
Service Manager
Episcopal Senior Life Communities
07.2023 - Current
Mental Health Therapy Aide
Rochester Psychiatric Center
12.2022 - 07.2023
Direct Support Assistant
Finger Lakes DDSO
07.2022 - 12.2022
Ambulatory Technologist II
URMC
03.2020 - 07.2022
Nursing Assistant
Jewish Home Of Rochester
04.2015 - 02.2020
Bachelor of Science - Healthcare Administration
SUNY Brockport
Associate of Science - Applied Science Health Studies
Monroe Community College
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