Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Danielle Salg

Lake Elsinore,CA

Summary

Dynamic professional eager to leverage strong adaptability and quick learning abilities in a growth-oriented company. Proven track record in acquiring new skills efficiently and contributing to team success.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Service Coordinator

Convergint Technologies LLC
2024 - 2025
  • Served as primary client contact, addressing inquiries and providing timely updates.
  • Managed high volume of client requests, ensuring effective service delivery.
  • Maintained accurate records of service activities, facilitating communication between clients and technicians.
  • Resolved customer complaints to enhance satisfaction and drive loyalty.
  • Ensured compliance with government regulations and agency guidelines through accurate record-keeping.
  • Coordinated service activities to confirm compliance with all requirements.
  • Reduced client wait times by prioritizing urgent cases and managing service queue effectively.
  • Monitored packing operations to verify adherence to specifications.

Service Coordinator

Knorr Systems Inc.
07.2023 - 11.2024
  • Coordinated service schedules and appointments with clients.
  • Provided customer service to ensure client satisfaction.
  • Maintained accurate records of services provided for each client.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Provided support to field technicians during service visits when necessary.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Updated internal systems with information related to new or revised services.
  • Liaised between client and technician to keep parties fully informed.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Worked with technicians to complete paperwork within designated time.
  • Obtained purchase order information to invoice work orders.
  • Obtained paperwork from the field and distributed to appropriate departments for processing.
  • Managed scheduling of appointments and service calls to meet client needs.

Environmental Health and Safety Specialist/Quality Assurance Specialist

Greif Inc.
07.2019 - 02.2023
  • Performed random inspections of factors such as environmental hygiene and noise sampling assessment to safeguard worker health
  • Monitored sub-contractor safety records and practices to aid in reducing risk while selecting vendors
  • Completed ergonomic assessments for office settings, advising facility managers on changes required to reach environmental health goals
  • Oversaw internal and external environmental health audits in compliance with business policies and applicable regulatory legislation
  • Prepared and delivered educational presentations on environmental health to plant personnel
  • Identified the cause of accidents and outlined prevention recommendations based on in-depth investigations
  • Oriented new employees to the ideal health and safety practices with targeted training strategies
  • Coordinated safety training courses and worker education programs to demonstrate proper safety behaviors and the use of safety equipment
  • Identified and reported non-conformances and discrepancies and created formal audit reports
  • Reviewed certificates of compliance and reports to identify non-conformance
  • Implemented employee training to improve compliance with cGMP and SOP
  • Conducted field reviews and inspections of ongoing and completed work to verify competency and accuracy with respect to approved methods
  • Monitored testing procedures to keep tests consistent and in line with standardized protocols
  • Visually inspected completed products to evaluate the conformance with specifications
  • Received and inspected raw materials to support quality goals from the beginning of the production chain

Office Manager

Dekker Pool and Spa
01.2006 - 08.2021
  • Managed office budget, including dealing with vendors for all office contracts
  • Managed inventory of office supplies, putting in place new issuance controls to successfully reduce costs by 15% annually
  • Applied hands on experience with back office operations and accounting software to improve office workflows
  • Triaged phone calls, letters, and email correspondence and forwarded relevant information to senior staff members
  • Kept facility well-maintained by coordinating repairs, cosmetic updates, and office cleaning work
  • Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management
  • Supervised and coordinated work of entire company office team
  • Trained new employees in office practices and procedures
  • Managed master office calendar covering appointments, meetings, and travel
  • Dispatched team to routes

Education

High School Diploma -

Orange High School
Orange, CA
06.2003

Skills

  • Customer service
  • Data entry
  • Microsoft Office
  • Marketing and sales
  • Management
  • QuickBooks and ADP
  • Power BI
  • Research and analysis
  • Organizational skills
  • Commitment to education
  • Problem-solving mindset
  • Phone etiquette
  • Attention to detail
  • Efficiency in work
  • Punctuality
  • Telephone communication
  • Meeting facilitation
  • Quality assurance
  • Logistics coordination

Certification

  • Osha 30
  • First Aid/CPR
  • ISO 9001
  • Hazardous material
  • Forklift certified
  • Certified Auditor

References

References are available upon request.

Timeline

Service Coordinator

Knorr Systems Inc.
07.2023 - 11.2024

Environmental Health and Safety Specialist/Quality Assurance Specialist

Greif Inc.
07.2019 - 02.2023

Office Manager

Dekker Pool and Spa
01.2006 - 08.2021

High School Diploma -

Orange High School

Service Coordinator

Convergint Technologies LLC
2024 - 2025

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