Danielle Sanders
Nashville,TN
Summary
Professional with strong background in patient scheduling and healthcare coordination. Skilled in managing appointments, handling patient inquiries, and ensuring efficient workflow. Team player focused on collaboration and adapting to changing needs. Known for reliability, effective communication, and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Scheduler
Triwest Healthcare Alliance
02.2018 - 09.2024
- Places outbound calls to Veterans, providers, and other customers to obtain and communicate appointment information
- Scheduling appointments for sleep studies
- Ensures accurate data entry and completion of authorization data from referral/authorization forms, medical documentation request and attachment, existing data contained in the TriWest medical management system and customer information
- Contacts providers to obtain missing medical documentation to assure compliance with timelines
- Works in a detailed, multi-tasked and disciplined environment
Customer Care Rep
Smile Direct Club
01.2016 - 02.2018
- Responding to emails and taking inbound calls for customers who have the smile direct product
- Answering customer's questions, providing key product information, reminder calls, and solving problems in order to ensure customer happiness
- Connect and build with customer to make sure they are satisfied with their smile product
Member Service Rep
Automated Health Systems
07.2014 - 12.2015
- Frontline assistance to all applicants and members who contact the Service Center to apply and recertify for the TennCare Programs
- Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, as well as responding to general member inquiries
Education
RDA Certification - Radiology, Nitrous Oxide Monitoring
Tennessee College of Applied Technology
Dickson, TNSkills
- Schedule Management
- Data entry proficiency
- Patient Relations
- Authorization coordination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Healthcare Industry Familiarity
- Multi-line telephone system control
- Appointment Coordination
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
Authorized To Work: US
Certification
- Medical Office Receptionist Certificate - American Medical Technologists.
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
Languages
English
Full Professional
Timeline
Patient Service Scheduler
Triwest Healthcare Alliance
02.2018 - 09.2024
Customer Care Rep
Smile Direct Club
01.2016 - 02.2018
Member Service Rep
Automated Health Systems
07.2014 - 12.2015
RDA Certification - Radiology, Nitrous Oxide Monitoring
Tennessee College of Applied Technology
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