Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Danielle Sanderson

Mesa,AZ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Supply Chain Manager

Cubex
Scottsdale, AZ
02.2022 - 02.2025
  • Coordinated with vendors to ensure timely availability of raw materials for production.
  • Liaised with carriers regarding shipment issues; resolving discrepancies between carriers' invoices and records.
  • Negotiated contracts with vendors to secure better pricing and terms.
  • Ensured compliance with all applicable laws and regulations related to the import and export process.
  • Managed end-to-end supply chain operations, ensuring timely delivery of products.
  • Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
  • Tracked shipments to ensure on-time deliveries while minimizing transit costs.
  • Coordinated with suppliers to ensure timely delivery of goods.
  • Defined performance metrics for measurement, comparison or evaluation of supply chain factors.
  • Collaborated with cross-functional teams to align supply chain strategies with business objectives.
  • Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
  • Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
  • Identified potential suppliers and negotiated contracts that met the company's needs in terms of pricing, quality, service level agreements.
  • Conducted regular reviews of existing supply chain procedures to identify opportunities for streamlining operations.
  • Oversaw inventory management, optimizing stock levels to meet production demands while minimizing holding costs.
  • Updated and maintained databases with current information.

Implementation Specialist

BD/CUBEX
Scottsdale, AZ
08.2018 - 02.2022
  • Implemented medication management systems nationwide in LTC facilities and pharmacies.
  • Provided exceptional customer service through effective communication and creative problem-solving.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Implemented customizations according to customer specifications while adhering to established coding standards.
  • Assisted in resolving escalated customer issues related to software implementations.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed project scope ahead of installation to understand customer expectations and important details.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Monitored progress of implementations in order to meet deadlines set by clients.

Client Success Manager

Superior Care Pharmacy
San Diego, CA
06.2013 - 08.2018
  • Served as a liaison between the pharmacy and our LTC facilities.
  • Identified issues and provided recommendations to the staff and the owner for improvement in productivity, quality and customer service.
  • Developed and implemented solutions for said issues Guided and trained staff on relationships with our health care providers and LTC staff.
  • Coordinated with vendors to ensure timely availability of raw materials for production.
  • Liaised with carriers regarding shipment issues; resolving discrepancies between carriers' invoices and records.
  • Maintained accurate records of all transactions within the supply chain system.
  • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
  • Managed end-to-end supply chain operations, ensuring timely delivery of products.
  • Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
  • Collaborated with cross-functional teams to align supply chain strategies with business objectives.
  • Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
  • Led supplier relationship management efforts, fostering partnerships that enhanced supply chain resilience.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.

Pharmacy Technician

Sharp Community Pharmacy
Coronado, CA
09.2009 - 06.2013
  • Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
  • Helped with recordkeeping by running reports, checking data, and resolving discrepancies.
  • Avoided product waste with proper stock rotation procedures.
  • Maintained efficiency by balancing customer needs with pharmacy workload.
  • Kept inventory accurate with effective management and regular cycle counts.
  • Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers.
  • Supported pharmacists by measuring, counting and labeling prescriptions.

Skills

  • Project management
  • Customer service
  • Data analysis
  • Software implementation
  • Inventory management
  • Supply chain optimization
  • Communication skills
  • Client management
  • Client training
  • Issue resolution
  • Customer support
  • Hardware installation

Accomplishments

  • Presidents Club 2024
  • Multiple Core values awards for Commitment to Company Growth 2018-2024
  • Community Business Women of the Year 2018 (LTC Community award)

References

References available upon request.

Timeline

Supply Chain Manager

Cubex
02.2022 - 02.2025

Implementation Specialist

BD/CUBEX
08.2018 - 02.2022

Client Success Manager

Superior Care Pharmacy
06.2013 - 08.2018

Pharmacy Technician

Sharp Community Pharmacy
09.2009 - 06.2013

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Danielle Sanderson