Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danielle Santana

Jacksonville,FL

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my strong work ethic and exceptional customer service skills at Herrick House to manage multiple tasks efficiently. Skilled in cash handling and guest engagement, I contributed to significant service quality improvements, demonstrating my ability to meet and exceed employer expectations.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Server

Herrick House
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Cook

Chick-fil-A
08.2024 - Current
  • Prepared food orders to support waitstaff and other team members.
  • Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
  • Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
  • Collaborated with team members to execute successful daily meal services for up to 200 guests.

Assistant Cook

Pete’s a Place
05.2023 - 07.2024

Sales Agent

Gold Line
01.2016 - 10.2018
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Commercial Assistant

CN5 Blindados
04.2008 - 11.2015
  • Organized internal meetings and events that facilitated effective communication among team members and management.
  • Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
  • Answered Number-line phone system and directed calls to optimize office communications.
  • Assisted in contract negotiations, resulting in improved terms for both parties involved.
  • Contributed to the growth of company revenue by identifying upselling opportunities within existing accounts.
  • Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
  • Maintained positive client relationships through regular communication and excellent customer service.

Education

High School -

Colégio 7 De Setembro
Fortaleza - Brazil
12.1999

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Certification

English as a secondary Language program

SAT Program

Advanced Academic Program

CPR First Aid

Nanny training

Languages

Portuguese
Native or Bilingual
English
Professional Working
Spanish
Elementary

Timeline

Assistant Cook

Chick-fil-A
08.2024 - Current

Assistant Cook

Pete’s a Place
05.2023 - 07.2024

Sales Agent

Gold Line
01.2016 - 10.2018

Commercial Assistant

CN5 Blindados
04.2008 - 11.2015

Server

Herrick House

High School -

Colégio 7 De Setembro

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Danielle Santana