Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Danielle Santana

Danielle Santana

California,MO

Summary

Dynamic customer service professional with a proven track record at Scholastic, excelling in conflict resolution and effective communication. Recognized for enhancing customer satisfaction and loyalty through empathetic complaint resolution. Adept at analyzing service metrics to drive improvements, while thriving in fast-paced environments and collaborating effectively with team members.

Work History

Customer Service Representative

Schoolastic
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Resolved customer complaints through effective communication techniques.
  • Supported team members in managing high call volumes during peak hours.
  • Maintained accurate records of customer interactions in CRM software.
  • Learned company policies to provide accurate information and solutions.
  • Collaborated with colleagues to improve response time on customer queries.
  • Adapted quickly to changes in products and services to assist customers effectively.
  • Participated in training sessions to develop product knowledge and service skills.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Sams

Cake Decorator
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Caseys

Kitchen Manager
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Housekeeper

Comfort Suites
  • Cleaned and sanitized guest rooms to ensure high standards of cleanliness and comfort.
  • Stocked and organized cleaning supplies, maintaining inventory accuracy for efficient operations.
  • Assisted in laundry operations, ensuring timely processing of linens and towels for guest use.
  • Responded promptly to guest requests, enhancing overall satisfaction through attentive service.

Education

High School Diploma -

Lola Rodriguez De Tio
Puerto Rico

Skills

Customer service

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Schoolastic

Sams

Cake Decorator

Caseys

Kitchen Manager

Housekeeper

Comfort Suites

High School Diploma -

Lola Rodriguez De Tio

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Danielle Santana