DANIELLE SANTIAGO
Terrytown,LA
Summary
My objective is to obtain a permanent position that will enable me to use my strong leadership skills, my 15 years of experience in the customer service background, ability to work well with people, and show my energetic multitasking skills in a fast-paced environment. I am driven and thrive in an environment where I can grow and learn.
Overview
10
10
years of professional experience
Work History
Director of Operations
Nor Joe Management / Nor Joe Imports
Metairie , LA
2022.08 - Current
- Hired, trained, and evaluated staff members on a regular basis.
- Managed multiple calendars - including scheduling of staff for two companies, and the owners business and personal appointments.
- Helped to create policies and procedures for improved workflow processes.
- Managed day-to-day operations of staff in multiple departments.
- Managed accounts payable, accounts receivable.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized events to drive sales growth.
- Tracked inventory and analyzed financial data for all purchasing
- Managed weekly payroll duties for three companies and submitted all data to payroll contractor
OFFICE MANAGER
HOP HOME RENOVATIONS
, LA
2020.02 - Current
- Tracked inventory of building supplies and materials used during construction projects.
- Maintained accurate records of construction project costs and expenses.
- Assisted in preparing contracts for potential new construction projects.
- Developed and implemented improved administrative processes.
- Organized meetings between clients and contractor as needed for construction projects.
- Reviewed blueprints, specifications and other documentation to prepare time, cost and labor estimates for construction projects.
Front Office/Sales Representative
King's Marble & Granite
Gretna , LA
2018.08 - 2020.04
- Implemented processes and procedures for better office function and accuracy of transactions.
- Developed working relationships with customers to encourage repeat business opportunities.
- Managed daily store operations, including opening and closing procedures.
- Resolved customer issues.
- Knowledge of builders plans, cabinet layout/blueprints
- Determining square footage and amount of product needed for each job.
ADMINISTRATIVE ASSISTANT
EXPRESS NOTARY AND AUTO TITLE SERVICES
2014.09 - 2020.03
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the owner including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support including filing, photocopying, faxing.
Education
Real Estate License -
Donaldson Education
Metairie, LA2024-02
HIGHSCHOOL DIPLOMA -
SEMINOLE HIGHSCHOOL
05.2009
Skills
- Microsoft word
- Microsoft excel
- Quickbooks
- Typing
- Reading blueprints/layouts
- Schedule Management
- Relationship Building
- Project Planning
- Customer Service
- Data Entry
- Payroll and budgeting
- Event Coordination
- Conflict Management
- Staff Training
Timeline
Director of Operations
Nor Joe Management / Nor Joe Imports
2022.08 - Current
OFFICE MANAGER
HOP HOME RENOVATIONS
2020.02 - Current
Front Office/Sales Representative
King's Marble & Granite
2018.08 - 2020.04
ADMINISTRATIVE ASSISTANT
EXPRESS NOTARY AND AUTO TITLE SERVICES
2014.09 - 2020.03
Real Estate License -
Donaldson Education
HIGHSCHOOL DIPLOMA -
SEMINOLE HIGHSCHOOL
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