Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Danielle Sapp

Fort Worth,Texas

Summary

Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Driven management professional well-versed in increasing profitability by repositioning bottom producing stores through upselling of personalized products. Adept at analyzing business operations and identifying areas of improvement. Responsible management professional well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores. Skilled at creating innovative and eye-catching merchandise displays to boost income. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

35
35
years of professional experience

Work History

Area Leader

7 Eleven
Fort Worth, TX
01.2006 - Current
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
  • Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with General Manager and company leadership.
  • Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Supervised [Number] locations to enforce high-quality standards of operation.

Assistant General Manager

AMF Bowling
Fort Worth, United States
03.1993 - 03.2012
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee evaluations and contract details.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Education

High School Diploma -

Southwest High School
Fort Worth, TX
05.1989

Skills

  • Sales and Promotions
  • Payment Processing
  • Brand Promotion
  • Safety and Cleanliness Standards
  • Merchandising and Display
  • Exceeding Customer Expectations
  • Meeting Sales Goals
  • Building Customer Relationships and Loyalty
  • Customer Service
  • Retail Metrics and Goals
  • Merchandise Recommendations
  • Time Management
  • Team Supervision
  • Store Opening and Closing
  • Team Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Area Leader

7 Eleven
01.2006 - Current

Assistant General Manager

AMF Bowling
03.1993 - 03.2012

High School Diploma -

Southwest High School
Danielle Sapp