Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danielle Scarangella

Deer Park,NY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Prior Authorization Specialist

Sight Medical Doctors
06.2022 - Current
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.

Radiology Receptionist

Lenox Hill Radiology
02.2020 - 06.2022
  • Coordinated with clinical staff to ensure patients received timely follow-up communication regarding test results and treatment plans.
  • Assisted in maintaining department inventory levels through ordering supplies as needed while adhering to budgetary guidelines.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology records.
  • Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Special Education Paraprofessional

Western Suffolk BOCES
06.2017 - 09.2020
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.

Education

Bachelor of Science - Psychology

SUNY College At Old Westbury
Old Westbury, NY

Associate of Applied Science - Psychology

Nassau Community College
Garden City, NY
05-2018

Skills

  • Professionalism and ethics
  • Effective communication skills
  • Process improvement strategies
  • Workflow management
  • Utilization review experience
  • Quality assurance practices
  • Critical thinking
  • Multitasking
  • Problem-solving
  • Telephone etiquette

Languages

English
Full Professional

Timeline

Prior Authorization Specialist

Sight Medical Doctors
06.2022 - Current

Radiology Receptionist

Lenox Hill Radiology
02.2020 - 06.2022

Special Education Paraprofessional

Western Suffolk BOCES
06.2017 - 09.2020

Bachelor of Science - Psychology

SUNY College At Old Westbury

Associate of Applied Science - Psychology

Nassau Community College

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Danielle Scarangella