Danielle Schaefer
Fond du Lac,WI
Summary
Customer-oriented Supervisor with 1 year of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
21
21
years of professional experience
Work History
Regional Support Center Supervisor
Spectrum
Fond Du Lac, WI
05.2023 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained positive working relationship with fellow staff and management.
Billing Lead
Spectrum
Fond Du Lac, WI
12.2013 - 05.2023
- Actively and consistently support all efforts to simplify and enhance customer experience.
- Interact effectively with internal and external customers regarding products and services.
- Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.
- Effectively present and discuss Charters products and services.
- Manage representative and customer interactions professionally and effectively.
- Coordinate and communicate with the call center supervisor, to ensure efficient operations and customer satisfaction.
- Remain current and knowledgeable on every aspect of the supported product.
- Comply with all company and call center policies and procedures.
- Accurately document customer account records based on actions taken.
Medical Technician
United States Air Force
, Maryland
01.2003 - 01.2007
- Measured patients vital signs such as blood pressure, pulse rate and temperature to record information on patients charts.
- Performed patient service duties by communicating directly with the patients, answering questions and assisting with concerns.
- Used first aid and preventive medical procedures to stabilize critically ill patients.
- Interactive with patients and families while demonstrating high standard of performance, teamwork and compassion.
Education
Associate of Science -
University of Fond Du Lac, Wisconsin
Fond Du Lac, WI06-2010
Skills
- Team Management
- Staff Development
- Employee Motivation
- Reliability
Timeline
Regional Support Center Supervisor
Spectrum
05.2023 - Current
Billing Lead
Spectrum
12.2013 - 05.2023
Medical Technician
United States Air Force
01.2003 - 01.2007
Associate of Science -
University of Fond Du Lac, Wisconsin