DANIELLE SCHENK
San Jose,CA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated office administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
10
10
years of professional experience
Work History
Administrator / Front Desk
Cushman and Wakefield
06.2021 - Current
- Coordinates meetings, Non Disclosure agreements, Vendor requests
- Attends ongoing training protocols per company requirements
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Front Desk / Customer Service Representative
Red Dot Fitness
09.2020 - 05.2021
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Responds to member questions, concerns and discrepancies
Sales / Operations Lead
WestCA
03.2019 - 09.2020
- Performed quality control and monitored production efforts.
- Managed and allocated staff and material resources to meet production goals.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Leasing Consultant/Office Assistant
Cedar Glen Apartments
03.2017 - 03.2019
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Communicated effectively with owners, residents, and on-site associates.
Server Appointed
The Loft Catering Services
08.2015 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Office Assistant
Blue Spruce Landscape & Co
07.2014 - 01.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
Education
West Valley College
GED -
CACE Program
Skills
- Strong communication skills
- Excellent organizational skills
- Punctual
- Microsoft Word, Excel, Google Docs, MindBody Software, JD Edwards, BC Fitness Solutions
- Events Coordination
- Customer Service
- Office Administration
- Schedule Coordination
- Administrative Support
- Documentation and Reporting
- Team Building and Leadership
Timeline
Administrator / Front Desk
Cushman and Wakefield
06.2021 - Current
Front Desk / Customer Service Representative
Red Dot Fitness
09.2020 - 05.2021
Sales / Operations Lead
WestCA
03.2019 - 09.2020
Leasing Consultant/Office Assistant
Cedar Glen Apartments
03.2017 - 03.2019
Server Appointed
The Loft Catering Services
08.2015 - 08.2018
Office Assistant
Blue Spruce Landscape & Co
07.2014 - 01.2017
West Valley College
GED -
CACE Program