Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Danielle Schons

Vista,CA
The difference between who you are and who you want to be is what you do.
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Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

23
23
years of professional experience

Work History

Office Manager

SignArt Graphix Inc.
03.2015 - Current
  • Increased Sales by 20% by implementing straightforward procedures
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Accurately managed over 50 jobs at a time
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Interceded between employees during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

District Manager

Golden Spoon Frozen Yogurt
02.2007 - 01.2015
  • Supervised two locations to enforce high-quality standards of operation.
  • Modeled best practices for sales and customer service.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Administrative Manager

Coral Biotechnology Inc.
04.2000 - 09.2006


  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Handled incoming and outgoing shipping and receiving activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Supported financial director with special projects and additional job duties.

Education

Associate of Arts - Psychology

Palomar College, San Marcos, CA
08.2023

Associate of Arts - Liberal Arts And General Studies

Palomar College, San Marcos, CA
06.2022

Skills

  • Customer Relationship Management
  • Implemented productivity improvements
  • Workflow Optimization
  • Scheduling and Coordinating
  • Research and Analytical Skills
  • Accounting and Bookkeeping
  • Multitasking and Time Management
  • Customer Service Process Improvement
  • Quote and Proposal Management
  • Analytical Problem Solver
  • Billing and Invoicing
  • Sales Tax Filings
  • Excellent Multitasking Abilities
  • Customer Service Management
  • Policy and Procedure Modification
  • Calendar Management
  • Office Management Software
  • Organizational Skills
  • Email Correspondence

Accomplishments

  • Effective Communication - Followed up and kept track of expected orders
  • Increased productivity 30% by implementing several process improvements.
  • Customers mentioned on a regular basis how they enjoyed communicating with me, and my follow through.
  • Received many great reviews
  • Re-organized to make the order process more accurate, more efficient and more profitable. This implementation increased the number of orders that could be processed each day.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager - SignArt Graphix Inc.
03.2015 - Current
District Manager - Golden Spoon Frozen Yogurt
02.2007 - 01.2015
Administrative Manager - Coral Biotechnology Inc.
04.2000 - 09.2006
Palomar College - Associate of Arts, Psychology
Palomar College - Associate of Arts, Liberal Arts And General Studies

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Danielle Schons