Danielle Schwalen
Ukiah,CA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver/ Prperty Manager
Westerling LLC
02.2014 - 09.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Administered operations to handle needs of more than 20 tenants across 15 commercial and residential property units.
Front Desk Manager
Sweetwater Eco Spa
05.2013 - 08.2014
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Stored guest valuables in safe and individual boxes for security.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained confidentiality of sensitive data to protect customer and business information.
Concierge
The Stanford Inn
09.2012 - 01.2013
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained high level of professionalism and discretion when dealing with guests.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Developed and maintained positive relationships with guests for satisfaction.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Masters in Esthetics, Skin Disorders And Diseases - Master Aesthetician
California Advanced Esthetics
San Diego, CA06.2020
Skills
- Behavioral Management
- HIPAA Compliance
- Problem Solving
- Organizational Skills
- Care Plan Adherence
- Complex Problem-Solving
- Flexible Schedule and Availability
- Housekeeping
- Strong Ethics
- Relationship Building
- Case Management
- Direct Patient Care
- Dependable and Responsible
- Verbal and Written Communication Skills
- Medication and Appointment Reminders
- Multitasking and Organization
- Records Maintenance
- Time Management
- Special needs care
- Disability support
- Conflict resolution
- Needs Assessment
- Safety Compliance
- Condition Monitoring
- Incident Reporting
- Transportation services
- Effective communication
- Compassionate care
- Daily Living Assistance
- Documentation
- Tenant Relations
- Contract Negotiation
- Administrative Support
- Payment Collection
- Lease Renewals
- Preparing Property Agreements
- Property Tours and Inspections
- Maintenance Scheduling
- Staff Management
- Property Accountability
- Marketing and Advertising
- Customer Service
- Tenant and Owner Liaising
- Maintenance Oversight
- Work Planning
- Budgeting and Financial Reporting
- Attention to Detail
- Analytical Thinking
- Lease Administration
Certification
- Licensed Esthetician 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver/ Prperty Manager
Westerling LLC
02.2014 - 09.2018
Front Desk Manager
Sweetwater Eco Spa
05.2013 - 08.2014
Concierge
The Stanford Inn
09.2012 - 01.2013
Masters in Esthetics, Skin Disorders And Diseases - Master Aesthetician
California Advanced Esthetics
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