Danielle Sealey
Georgetown,Texas
Summary
Motivated and dedicated Customer Service professional with extensive experience in Education. Solid team player with a outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR- Customer Service Representative
Procore Technologies
01.2023 - Current
- Assisting clients through chat and screen share to go over software and tool function.
- Ability to leverage excellent written and oral communication skills to communicate with other teams.
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Eagerness and ability to learn quickly, remain agile, adapt to changing product, and follow processes and procedures
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences
Second Grade Classroom Teacher
Pflugerville ISD - Jessica Carpenter Elementary
01.2022 - 01.2023
- Identified trends, assessed themes and patterns, and was able to pivot approach to attain optimal results and performances
- Designed and delivered creative/effective presentations using various technology platforms, including Google Suites, Microsoft Excel, PowerPoint, ScreenCastify, and Canva
- Met with key stakeholders quarterly to report data and individual success plans, progress, and to set plan of action
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Fourth Grade Classroom Teacher
Austin ISD- Departmentalized/Dual Language- ESL
01.2021 - 01.2022
- Integrated technology and multimedia tools into lessons to enhance student learning.
- Utilized differentiated instruction techniques to meet the varying abilities and learning styles of all students in the class.
- Monitored and scored TELPAS assessments.
- Provided timely feedback on assignments and assessments, enabling students to track their progress and improve performance.
- Led professional development workshops on topics such as technology integration, culturally responsive teaching methods, and literacy strategies.
Self-Contained Classroom
Round Rock ISD- Special Education K-5th
01.2017 - 01.2021
- Held meetings with administration and parents to go over IEP (Individualized Educational Plan) for students with disabilities
- Knowledge of HIPPA, FERPA, and IDEA laws and policies
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Implemented classroom routines that promoted responsibility, self-discipline, and time-management skills among students.
- Well versed in school district policies and procedures when implementing education assistance and intervention.
Education
Bachelor of Arts - English
UNIVERSITY OF PHOENIX
Phoenix, AZSkills
- ESL (English Second Language) Training
- Proficiency in Google Suite, MS Office, CANVA, Zoom
- Creating Individual Curricula
- Leading Diverse Teams
- Prioritizing Problems and Solutions
Volunteer Experience
- Sped (Special Education Christmas Drive) - Robertson Elementary, Round Rock, Tx, 2017, 2018, Helped raise money for families in need, Individually wrapped, gifted, and served meals, Reached out to women shelters/food pantries if needed, Tracked inventory and funds for families
- PTA Chair Meetings- JCES, Pflugerville, Tx, 2022, 2023, Attended board meetings, Donated money, Volunteered events (Multicultural Night, Science Night. Literacy Night, Choir Musical)
- Online/In- Person Tutoring - Language Arts and Math
Certification
- Reading Academies Certification
- ESL Coursework - Training
Timeline
CSR- Customer Service Representative
Procore Technologies
01.2023 - Current
Second Grade Classroom Teacher
Pflugerville ISD - Jessica Carpenter Elementary
01.2022 - 01.2023
Fourth Grade Classroom Teacher
Austin ISD- Departmentalized/Dual Language- ESL
01.2021 - 01.2022
Self-Contained Classroom
Round Rock ISD- Special Education K-5th
01.2017 - 01.2021
Bachelor of Arts - English
UNIVERSITY OF PHOENIX