Dynamic event support professional with expertise in logistics coordination and client engagement. Strong organizational skills combined with a focus on enhancing client satisfaction through tailored solutions ensure successful event delivery across diverse settings.
Overview
15
15
years of professional experience
Work History
Teaching Assistant
West Irondequoit Central School District
Rochester
09.2025 - Current
Provides one-on-one and small-group support to actively promote student engagement and understanding of key concepts
Supports students with diverse learning needs and facilitated classroom activities to enhance learning experiences
Collaborates with lead teachers and support staff to effectively implement lesson plans, contributing to cohesive educational strategies
Maintains a safe, organized, and supportive classroom environment
Customer Success Manager
Heretto
Rochester
02.2023 - 02.2024
Managed client relationships to facilitate successful event execution
Coordinated cross-functional teams to resolve issues and ensure event success
Aligned event details, on-boarding, and planning processes with client goals and expectations
Used data and client feedback to anticipate needs and prevent disruptions
Developed tailored event solutions for key accounts to meet specific client needs
Provided training sessions and implementation consultation
Executive Administrative Assistant
ComTec Solutions
Rochester
01.2012 - 05.2016
Coordinated high-profile meetings, company outings and community outreach events
Managed office operations and travel logistics to streamline scheduling processes
Organized calendars, materials, and logistics to maximize time utilization
Maintained accurate records and reports to support effective event documentation and summaries
Ensured documentation accuracy, reducing errors and improving data integrity
Education
Bachelor of Science - Women & Gender Studies
The College At Brockport SUNY
05-2010
High School Diploma -
Aquinas Institute of Rochester
NY
06-2006
Skills
communication skills
organizational skills
problem solving
Client relationship management
Community Involvement
Team Manager, Rochester ACES, 2026-present
Fundraising Coordinator ACES, 06/01/24- 03/30/26
Building Rep, PTSA at Briarwood Elementary School 09/01/21-06/30/25