Danielle Segassie
Dawsonville,GA
Summary
Dynamic professional with a proven track record at Lou Sobh Automotive, enhancing team productivity and customer satisfaction. Skilled in data entry and analysis, alongside exceptional leadership and communication abilities. Achieved significant improvements in operational efficiency and accuracy, demonstrating adaptability and a commitment to excellence. Offers strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently.
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
Lou Sobh Automotive
06.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash and card transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Shift Lead
Crumbl Cookies
04.2023 - 05.2024
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Achieved improvement in dough, batter and filling preparation for diverse baked goods such as cookies, cakes and pastries.
- Checked equipment to ensure that it met health and safety regulations and performed the correct cleaning procedures.
- Maintained professional company image, resulting in positive feedback by delivering high standards of customer service.
- Completed store opening and closing procedures and balanced tills.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Streamlined inventory management processes to reduce waste and increase profitability.
Filing Clerk/Receptionist Assistant
Magnolia One Realty
08.2018 - 05.2019
- Obtained reduction in retrieval time by accurately sorting, organizing and maintaining office records, implementing an improved alphabetical categorization system for incoming materials.
- Accelerated operational efficiency in a high-paced environment, achieving increase in productivity by indexing mail, sending faxes, scanning documents and managing mail distribution.
- Attained increase in data accuracy by efficiently utilizing QuickBooks and managing financial records, ensuring precise entry of financial transactions, invoices, bills and payments into the QuickBooks system.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
Education
Bachelor of Science - Computer Science
University of North Georgia
Dahlonega, GA08-2023
High School Diploma -
Alexander High School
Douglasville, GA05-2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Data Analysis
- Analytical Skills
- Software testing
- Technical Support
- Project Management
- Help Desk Support
- Critical Thinking Skills
- Communication Skills
- Customer Service
- Adaptability
- Leadership Skills
- Organization
- Teamwork and Cooperation
Timeline
Receptionist
Lou Sobh Automotive
06.2024 - Current
Shift Lead
Crumbl Cookies
04.2023 - 05.2024
Filing Clerk/Receptionist Assistant
Magnolia One Realty
08.2018 - 05.2019
Bachelor of Science - Computer Science
University of North Georgia
High School Diploma -
Alexander High School