Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AssistantManager

Danielle Segura

Waverly,OH

Summary

Dynamic leader with a proven track record at Dollar General, excelling in customer service management and inventory control. Leveraged outstanding communication and problem-solving skills to enhance customer satisfaction and drive sales growth. Mentored teams for peak performance, demonstrating exceptional multitasking and organizational abilities. Achieved significant improvements in store operations and customer relations. Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

11
11
years of professional experience

Work History

Store Manager

Dollar General Store
06.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Office Manager

Howard Companies, Inc.
08.2013 - 09.2024
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Store Manager

Dollar General
06.2022 - 06.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Ford High School
Quinlan
05-1993

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Team leadership and coaching

Accomplishments

  • Achieved store was impacted when i got there was fixed within a week through effectively helping with working freight and cleaning up the floor to make freight fit.
  • Work truck in 2 days from arriving so we can work other aspects of the store the rest of the week to stay on process.

Languages

English
Full Professional

Timeline

Store Manager

Dollar General Store
06.2023 - Current

Store Manager

Dollar General
06.2022 - 06.2023

Office Manager

Howard Companies, Inc.
08.2013 - 09.2024

High School Diploma -

Ford High School

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Danielle Segura