Danielle Selig
Administrative Professional
Asheville,NC
Summary
Results-oriented Management, Hospitality, and Administrative Professional with 10+ years of customer service, leadership & clerical experience. Proactive and adaptable with exceptional work ethic and strong communication skills. Seeking to support organizational goals as part of a dynamic and mission-oriented team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Finance Manager
The Foundry Hotel
Asheville, US
01.2023 - 10.2024
- Managed biweekly payroll and all aspects of accounts payable, ensuring timely and accurate processing of invoices, credits, and payments.
- Reconciled customer statements and collaborated with vendors to resolve account discrepancies, maintaining excellent B2B relationships.
- Oversaw cash handling procedures for multiple departments, including cash drop verification, bank deposits, and periodic audits of department bank operations.
- Supported the Sales department and Accounts Receivable by ensuring the timely deposit and recording of checks, payments, and royalties received.
- Led the development and implementation of Standard Operating Procedures (SOPs) for cash handling and financial processes, improving overall efficiency.
- Conducted month-end closing procedures, prepared financial reports, and ensured that all invoices were accurately recorded.
- Worked closely with the corporate accounting department on various financial and audit tasks, contributing to the overall financial health of the hotel.
- Performed HR-related functions, supporting the General Manager and Executive Team with clerical and operational duties.
- Continued to assist with Guest Services/Front Desk operations as needed.
Manager on Duty (MOD - Guest Services)
The Foundry Hotel
Asheville, US
12.2021 - 01.2023
- Supervised all front desk operations, ensuring high levels of guest satisfaction and smooth day-to-day functions.
- Handled escalated guest issues and resolved billing concerns, while providing leadership to front desk, concierge, and bell staff.
- Managed daily cash handling and balanced cash drawer, reporting daily financial activities to upper management.
- Supported team development by training and mentoring staff in delivering high-quality guest services.
- Reviewed and responded carefully and considerately to guest feedback through SALT and Trip Advisor platforms.
Store Manager
Icing By Claire's
Asheville, US
05.2021 - 08.2021
- Managed a leading high street fashion retail store with 3K+ locations globally.
- Directed all aspects of retail operations, including inventory management, staff scheduling, recruiting and interviewing, training, and performance management.
- Implemented sales strategies that exceeded daily and weekly targets, driving increased store revenue through customer engagement and promotional initiatives.
- Managed cash deposits and handled bank transactions to ensure accurate financial reporting.
- Performed ear piercings for customers of all age ranges.
Associate Team Leader
H&R Block
Asheville, US
11.2020 - 04.2021
- Oversaw and supervised day-to-day office operations.
- Analyzed data and system-generated metrics through several company software programs to measure both overall office and specific tax associate performance and adherence to SOPs.
- Recognized and/or coached tax associates whenever necessary and communicated sales and performance goals through daily email 'huddles' and one-on-one coaching conversations.
- Answered incoming phone calls (daily goal of 95%+ calls answered), answered client questions directly (in many cases, thorough research required), and/or transferred clients to tax pros when appropriate/requested.
- Scheduled, confirmed, and rescheduled appointments carefully by appointment type, and asked new clients a series of preliminary questions to accurately assess their specific tax needs and in order to match them with the best tax pro for them.
- Received, copied, and filed client tax documents, and confirmed their receipt and processing. Updated clients about their filing status through each step of the process.
- Processed payments, discounts, refunds, and handled/filled sensitive client documents carefully and accurately.
- Responded personally to all client experience survey responses in a timely fashion and either recognized and/or coached tax pros based on scores.
- Conducted sit-down interviews and assisted with the training and onboarding of new hires.
- Communicated directly to higher management daily concerning overall client satisfaction, specific escalated client interactions, associate performance/goals, the ordering of office supplies, and all daily operations in general.
Server
Olive Garden
Asheville, US
09.2020 - 03.2021
- Greeted and served seated, dine-in guests food and beverage with the use of server trays and tray jacks (heavy lifting often required).
- Practiced suggestive selling and upselling to sell more items and increase guest check.
- Checked back with tables promptly, a few minutes after food received, to ensure guest satisfaction and to refill/re-order beverages.
- Pre-bussed tables down to glasses and silverware (often completely, if no busser scheduled).
- Helped run food for other servers whenever necessary.
- Prepared non-alcoholic beverages, salads, soups, bread, and desserts, and bagged To-Go orders for dine-in guests.
- Restocked product in prep areas as needed throughout shift, careful to practice food safety procedures and FIFO rule.
- Processed guest payments with and without use of Ziosks.
Sales & Customer Service Specialist
Front of the House, Inc. (FOH, Inc.)
Miami, US
11.2019 - 03.2020
- Utilized Outlook Express, SAP Business One, and Microsoft Excel for daily communication with distribution partners and sales team.
- Designed Excel spreadsheets to track pricing discrepancies, inventory, and related product information.
- Logged pricing discrepancies using MS Office, SAP, and OneNote, ensuring prompt resolution.
- Confirmed order status, shipment, and invoicing details via email and phone, reporting any issues immediately.
- Researched and marketed alternative items for out-of-stock products.
- Collaborated with distribution, accounting, production, and design teams to ensure order accuracy and timely fulfillment.
- Created sales quotes and invoices for accounts requiring prepayment, and coordinated with accounting for efficient processing.
- Provided custom project pricing and tracked project progress with the production team.
- Coordinated shipping cost estimates, replacements, and returns, keeping detailed records in OneNote for accounts, pricing, and projects.
Customer Service Representative
Chewy
Hollywood, US
02.2019 - 11.2019
- Handled inbound calls, emails, and provided exceptional customer service.
- Managed customer accounts, troubleshooting, and resolving issues.
- Assisted customers in product selection and placed orders, processed payments, refunds, and returns.
- Demonstrated extensive product knowledge to answer customer inquiries.
- Coordinated Rx approvals with veterinary clinics and gathered product information from manufacturers.
- Offered pet nutrition and pet care advice upon request.
- Escalated complaints and calls to relevant departments or supervisors.
Team Member/Cashier
Shake Shack
South Beach, US
05.2017 - 10.2017
- Took orders, processed payments, and packed take-out orders.
- Served dine-in guests and ensured order accuracy and timely delivery.
- Prepared food, beverages, and milkshakes, and expedited orders.
- Supported front-of-house and back-of-house operations.
- Maintained cleanliness of dining area and restrooms.
- Assembled, broke down, and cleaned food and beverage equipment.
Sandwich Artist/Cashier/Shift Leader
Quiznos
Miami, US
04.2016 - 11.2016
- Took orders, processed payments, and prepared made-to-order, cold, and hot food items.
- Conducted food prep, including slicing meats, cheeses, bread, and produce, and ensured proper labeling and storage.
- Monitored food temperatures to maintain safety standards.
- Performed dishwashing, restocked products, and organized inventory.
- Maintained cleanliness and organization in the dining area and kitchen.
- Monitored daily sales and operations, reporting directly to the owner.
Cashier/Food Preparer
Iron Sushi
Miami Shores Village, US
07.2012 - 11.2013
- Took orders, calculated totals, and processed payments manually.
- Balanced cash register without computer assistance.
- Answered phone inquiries and managed guest interactions.
- Conducted inventory, designed Excel spreadsheets for tracking, and ordered products from manufacturers.
- Performed food preparation, assembled orders, and served dine-in guests.
- Maintained cleanliness and organization in dining and food prep areas.
To-Go Specialist
Chili's Bar & Grill
Aventura, US
08.2011 - 01.2012
- Took, assembled, and packed all to-go orders; processed payments.
- Operated cash register and handled phone inquiries.
- Maintained a clean, stocked, and organized to-go area.
Server/Food Expeditor
Hard Rock Cafe
Bayside, Downtown, US
06.2009 - 06.2010
- Greeted, seated, and served guests, providing excellent customer service.
- Sold food and retail items, using suggestive selling and up-selling techniques.
- Prepared food, plated, and garnished dishes for presentation.
- Ensured order accuracy and expedited timely delivery to guests.
Education
A.A. - Psychology
Miami Dade College
Skills
- Customer service and retention
- Hospitality, front desk, and guest services
- Inside and B2B sales
- Training and development
- Leadership and management
- Scheduling
- Recruiting, interviewing, and onboarding
- Financial Operations
- Administrative Support
- Accounts Payable
- Accounts Receivable
- Accounting, bookkeeping, and cash handling
- Payroll
- Data entry
- Computer and Internet proficiency
- Communications: Phone, Email, Chat, Face-to-Face, and Social Media
- Typing (80 WPM)
- Microsoft Office Suite
- Google Suite
- Aptech
- Plate IQ/Ottimate
- M3 Accounting Core
- OnQ
- SAP Business One
- Oracle
- Public speaking and presentations
- Problem-solving and challenge resolution
- Marketing and upselling
- Inventory management
- Food service and preparation
- Hospitality: Restaurants, and Hotels
- Retail and e-commerce
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service fit, Proficient, 08/21
- Bookkeeping, Proficient, 10/24
- Managing accounts in QuickBooks, Proficient, 10/24
- Management & leadership skills: Impact & influence, Proficient, 08/21
- Recruiting, Proficient, 07/21
- Supervisory skills: Motivating & assessing employees, Proficient, 08/21
- Attention to detail, Proficient, 08/21
- Management & leadership skills: Impact & influence, Proficient, 09/22
- Supervisory skills: Motivating & assessing employees, Proficient, 09/22
- Customer service, Proficient, 10/21
- Bartending, Proficient, 09/20
- Office manager, Proficient, 10/21
- Front desk agent (hotel), Proficient, 09/23
- Customer focus & orientation, Proficient, 09/23
- Customer focus & orientation, Proficient, 09/21
- Sales skills, Proficient, 08/21
- Customer service, Proficient, 06/20
- Work style: Reliability, Proficient, 10/21
Certification
- Mental Wellbeing in Children Certification - 26th Apr 2023
Timeline
Finance Manager
The Foundry Hotel
01.2023 - 10.2024
Manager on Duty (MOD - Guest Services)
The Foundry Hotel
12.2021 - 01.2023
Store Manager
Icing By Claire's
05.2021 - 08.2021
Associate Team Leader
H&R Block
11.2020 - 04.2021
Server
Olive Garden
09.2020 - 03.2021
Sales & Customer Service Specialist
Front of the House, Inc. (FOH, Inc.)
11.2019 - 03.2020
Customer Service Representative
Chewy
02.2019 - 11.2019
Team Member/Cashier
Shake Shack
05.2017 - 10.2017
Sandwich Artist/Cashier/Shift Leader
Quiznos
04.2016 - 11.2016
Cashier/Food Preparer
Iron Sushi
07.2012 - 11.2013
To-Go Specialist
Chili's Bar & Grill
08.2011 - 01.2012
Server/Food Expeditor
Hard Rock Cafe
06.2009 - 06.2010
A.A. - Psychology
Miami Dade College
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