Danielle Serna
Chino,CA
Summary
Over the 7 years of being in the customer service and retail business has helped develop many useful skills and attributes to help these companies and customers be happy and successful. The many responsibilities that have been given have helped becoming a better leader in training new hires, making executive decisions for the store, becoming more patient with any situation that has to be dealt with in a professional manner. Being eager to make not only the customers experience better but the sales associates as well. And bringing a positive environment, getting others to feel safe and work efficiently in the workplace.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
H&M Hennes & Mauritz
08.2015 - 01.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Managed inventory levels 5 times a week with regular monitoring, ordering, and stock replenishment for optimal product availability
- Assisted managers to help with scheduling, meetings, planning floor moves weekly.
- Helped train new hires in any position we had in our store, cashier, customer service, truck, closing the store.
Cashier
McDonalds’s
02.2015 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Cashier
McDonalds’s
08.2013 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
Education
Associate of Science - Nutrition Sciences
Chaffey Community College
Rancho Cucamonga, CA06.2024
Some College (No Degree) - Business
Cal Poly Pomona
Pomona, CAHigh School Diploma -
Chino High School
Chino, CA06.2013
Skills
- Driven and Determined
- Customer Service
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Cash handling expertise
- Phone Etiquette
- Problem-solving abilities
- Follow-up skills
- Critical Thinking
- Patience and Empathy
- Friendly, Positive Attitude
Timeline
Customer Service Cashier
H&M Hennes & Mauritz
08.2015 - 01.2024
Cashier
McDonalds’s
02.2015 - 08.2015
Cashier
McDonalds’s
08.2013 - 02.2014
Associate of Science - Nutrition Sciences
Chaffey Community College
Some College (No Degree) - Business
Cal Poly Pomona
High School Diploma -
Chino High School