Danielle Shank

• Shift Supervisor overseeing reports and timesheets for accuracy and completeness, ensure Standard Operating Guidelines are followed,
• Provide on-the-job training and coaching to develop new dispatchers and helped develop the current training program.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Recorded and dispatched emergency and non-emergency calls utilizing computer-aided dispatch, radio, and phone systems.
• Assisted Director researching complaints and attending monthly meetings.
• Prepared and maintained reports, records, and files.

Additional work history available upon request.