Danielle Sharkey
New Port Richey,FL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Eclinical Works and Epic
Overview
25
25
years of professional experience
Work History
Patient Access Representative/ Onboarding Buddy
Walmart Health Closing Down
08.2023 - 08.2024
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
- Maintained up-to-date knowledge of industry trends and developments in talent acquisition and employee development to inform best practices in onboarding.
- Optimized orientation schedules to minimize downtime for new hires, maximizing their early contributions to the organization''s success.
Medical Receptionist
Apollo Medical Group
01.2023 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Dental Office Receptionist
My New Smile
01.2017 - 09.2018
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
Medical Receptionist
Arleigh Anchetta DO OB/GYN
06.1999 - 07.2003
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Diploma - Medical Administrative Assistant
Auburn University
Auburn, AL05.2017
Skills
- BLS Certified
- HIPAA Guidelines
- Front Desk Operations/Onboarding Specialist
- Cleaning and Sterilizing
- Data Entry Software
- Certified Medical Administrative Specialist
- Insurance Claims
- Medical Recordkeeping
- Organization and Time Management
- Computer Proficiency
- CPT Coding
- Office Management
- Referral Verification
- Patient Billing
- Eclinical Works- Epic
- Co-Payment Collection
- Appointment Scheduling
- Insurance Verification
Timeline
Patient Access Representative/ Onboarding Buddy
Walmart Health Closing Down
08.2023 - 08.2024
Medical Receptionist
Apollo Medical Group
01.2023 - 08.2023
Dental Office Receptionist
My New Smile
01.2017 - 09.2018
Medical Receptionist
Arleigh Anchetta DO OB/GYN
06.1999 - 07.2003
Diploma - Medical Administrative Assistant
Auburn University