Danielle Abisoye

Work History

Guidehouse/ Viriyana, LLC

03.2022 - 12.2023

Determined client eligibility for ERAP (Emergency Rental Assistance Program)
Completed appropriate comprehensive housing assessments for applicants applying for the Emergency Rental Assistance Program
Educate participants on program requirements and family obligations.
Resolve concerns between owners, tenants and the ERAP policies.
Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
Assisted the Database Management Specialist with data review and analysis, including production of reports for internal and external use.
Determined housing assistance payment and tenant rent calculation.

DFCS

08.2019 - 03.2022

Maintained and direct communication with Head Case Supervisor for any quality issues, errors, mistakes, processing challenges, and applicant complaints.
Established positive relationships with external stakeholders, including other government agencies and non-profit organizations, to facilitate collaboration and enhance service delivery outcomes for clients.
Ensured data privacy compliance by adhering to strict confidentiality protocols when handling sensitive client information.
Managed caseloads efficiently while maintaining high-quality standards in decision-making processes throughout every stage of application review.
Interviewed clients to gather financial information necessary for eligibility of benefits for SNAP and Medicaid.
Interacted with multiple agencies to assist clients with financial and medical needs.
Advised families of community resources and referral programs.

MceTek, LLC

11.2015 - 12.2018

Collaborated with 6 department managers and peers to develop and implement policy and procedures
Managed critical deadlines by breaking down complex tasks into smaller action items that could be easily delegated or prioritized as necessary.
Participated in the negotiation of project contracts.
Cultivated strong working relationships with clients by providing responsive support and expert guidance throughout each stage of the project life cycle.
Supported project managers in the execution of large-scale projects, effectively coordinating tasks among cross-functional teams.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Utilized CRM software effectively for tracking interactions, ensuring seamless communication throughout the organization regarding customer needs and concerns.
Participated in staff meetings for continuous improvement in customer engagement strategies and techniques.
Skillfully navigated difficult conversations with professionalism, managing conflicts constructively to preserve brand reputation and maintain positive relationships with clients.
Followed up with customers about resolved issues to maintain high standards of customer service.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

C.R. England

08.2010 - 11.2015

Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
Conducted employee onboarding and helped organize training and development initiatives
Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Completed required criminal, credit, or drug tests for new hires.
Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Led professional and thorough orientation sessions, introducing new hires to key company information.

Vertafore/ ImageRIGHT

07.1999 - 05.2010

Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
Monitored all payments and expenditures, purchase orders, invoices, discrepancies, and account statements.
Negotiated with vendors regarding services and available discounts.
Monitored cash flow closely to ensure sufficient funds were available for operational needs.
Assisted comptroller with year-end financial audits.
Collected and reported monthly expense variances and explanations.