Danielle Shepherd
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver
12.2022 - Current
- Manages finances for a family of four and handles all related tasks accordingly
- Schedules appointments and maintains the calendar with up-to-date information
- Takes the individual to and from appointments
- Manages meal planning and prepares meals
- Handles record keeping and files the information to the designated filing system
Administrative Assistant/Assistant Payroll Specialist
Satterfield Paving, LLC
06.2022 - 12.2022
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Scanned data and performed routine assigned clerical duties
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Developed training manuals/guides for administrative procedures/processes, promoting consistency across departments/teams
- Responsible for the analysis of invoices and maintained work queues accurately
Membership & Director of Operations
Hillsborough/Orange County Chamber of Commerce
06.2021 - 02.2022
- Promoted members by meeting with the businesses to gain knowledge of their needs
- Provided information of members to various social media outlets and the community newsletter
- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Managed vendor relationships and negotiated contracts to optimize pricing and service levels
- Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs
- Assisted in all customer service-oriented functions with both co-workers and members of the Chamber of Commerce
- Managed the recruitment, onboarding, training, and development of staff members at multiple locations
- Developed and implemented employee training programs to enhance skills and knowledge within the organization
- Collaborated with executive team on strategic planning initiatives to drive business growth and expansion
- Mentored and coached team members to develop their leadership skills and achieve career advancement goals
Customer Service Specialist
Write Score
07.2019 - 11.2019
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Caregiver
05.2011 - 07.2019
Education
Associate - business administration and human resource management
Southern New Hampshire University
Manchester, NH03.2019
Skills
- Proficient with Microsoft Office Outlook, Word, Excel, PowerPoint, SharePoint, Dynamics, Google Doc
- Accurate and timely with administrative tasks, including key-entry, filing, and processing accounts
- Experienced with handling multi-line phone systems and high-volume service inquiries
- Superior customer services skills in a multi-faceted environment; in writing, via phone, and face to face
- Analytical and problem-solving skills
- Established and maintained efficient working relationships with supervisors and co-workers
- Have worked briefly processing medical records and filing accurately to the assigned department
Certification
- CNP - Certified Notary Public
Timeline
Caregiver
12.2022 - Current
Administrative Assistant/Assistant Payroll Specialist
Satterfield Paving, LLC
06.2022 - 12.2022
Membership & Director of Operations
Hillsborough/Orange County Chamber of Commerce
06.2021 - 02.2022
Customer Service Specialist
Write Score
07.2019 - 11.2019
Caregiver
05.2011 - 07.2019
Associate - business administration and human resource management
Southern New Hampshire University
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