Danielle Shiffler
White Oak,PA
Summary
Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Overview
16
16
years of professional experience
Work History
Program Support Assistant
Department of Veterans Affairs
University Drive And HJ Heinz, Pittsburgh, PA
11.2023 - Current
- Providing information and technical support related to Medicine Service and facility administrative procedures.
- Compiling statistical data using various types of software such as MS excel and VISTA.
- Compiling, records, reviews, selects and interprets medical data and information incidental to a variety of patient care and treatment activities.
- Organizing computerized datasets and retrieves and reports data based on the needs of the specific Division assigned.
- Reviewing documents, reports and all other correspondence for omissions and inconsistencies and ensures data entry is complete and accurate.
- Determining the nature of inquiries and independently responds to all administrative questions, initiating corrective action to alleviate the problem, and resolves problems impacting the efficiency of the office assigned.
- Assisting other users with the selection of appropriate or effective computer applications to meet the end user’s goals/needs, training on a variety of standard application packages, and selection of appropriate formats and procedures for each task.
- Performing a variety of administrative/clerical tasks associated with maintaining and supporting the work of their specific Division. Monitors office workflows and process, and develops recommendations to improve efficiency and modify policies and procedures to enhance program performance.
- Scheduling meetings, attends meetings and drafts minutes.
- Monitoring and records time and attendance reports for a variety of pay plans, types of leave and special pay situations. Determines appropriateness of hours being charged and types of special pay being authorized. Reconciles errors or discrepancies and informs appropriate supervisor for corrective action and approval.
- Tracking and reporting on a variety of time and attendance and special pay categories requiring the use of unrelated methods, practices and procedures. Prepares tracking system and logs hours for overtime, compensatory time, premium pay and other special pay determination for the supervisor’s use in tracking and planning.
- Coordinating correspondence and organizes memos/PDFs for routing for higher level review and concurrenc
Sr Loan Processor
Professional Mortgage Group
Grove City, PA
01.2021 - 11.2023
- Calculated income, assets and liabilities to meet lender requirements.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Created and completed loan submission packages.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Reviewed initial client documentation to structure and submit loan package.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Filed completed packages quickly and efficiently.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Interviewed applicants to identify needs and evaluate eligibility for loans or mortgages.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Stayed abreast of lending regulations, industry trends and market rates.
- Collaborated with company teams to expedite loan approval processes.
- Identified valuable solutions for customers with credit problems.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Director
Bella Capelli Academy
Monroeville, PA
03.2008 - 06.2020
- Established operational guidelines and identified opportunities for improvement.
- Directed and supervised staff by hiring, training, scheduling and evaluating performance along with auditing confidential personnel files.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared a wide variety of written reports and materials required by governing agencies. (e.g., policy/procedures/, budget, employee records, Ipeds, Campus Safety, Gainful Employment, Title IX,)
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Assessed reports and adjusted workflows to realign with targets.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Responsible for all bank accounts and all audits with the utmost confidentiality " Planned delivery routing, team workflows and promotional initiatives.
- Oversaw all benefits offered and onboarding along with payroll duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed and responsible for school compliance of all state accrediting agency and U.S Department of Education requirements that govern post-secondary schools.
Education
High School Diploma -
Elizabeth Forward High School
Elizabeth06.2004
Skills
- Attention to Detail
- Borrower Correspondence
- Regulatory Compliance
- Interpersonal Communication
- Problem Solving
- Document Management
- Application Process Management
- Interpersonal Communication
- File Management Software
- Microsoft 365
- Payroll Software/Vatas & Quickbooks
- Mortgage Loan Software
- Sharepoint
- Confidential File Management
- Fame/Millenium Software
Timeline
Program Support Assistant
Department of Veterans Affairs
11.2023 - Current
Sr Loan Processor
Professional Mortgage Group
01.2021 - 11.2023
Director
Bella Capelli Academy
03.2008 - 06.2020
High School Diploma -
Elizabeth Forward High School