Danielle Shifrin
Shelbyville,KY
Summary
Dedicated Program Supervisor with over 7 years of leadership experience, proficient in leveraging strengths to support organizational goals. Skilled planner, adept leader, and effective problem-solver known for driving operational excellence and fostering team success. Demonstrated expertise in enhancing customer satisfaction, resolving technical issues promptly, and optimizing user experience through in-depth product knowledge. Proven ability to manage high-volume inquiries with professionalism and prioritize tasks effectively. Committed to maintaining detailed records and ensuring seamless customer interactions. Ready to leverage extensive experience and leadership skills to tackle new professional challenges and deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Day Program Supervisor
Kaleidoscope, Inc.
04.2017 - Current
- Maintained open communication with families, promptly addressing concerns to ensure exceptional participant support.
- Coordinated daily activities and delegated responsibilities to ensure efficient program operations.
- Conducted regular staff evaluations and provided constructive feedback, resulting in improved performance.
- Facilitated a positive and inclusive environment for up to 40 individuals with disabilities, promoting empathy and respect among staff.
- Managed crisis intervention situations with patience and understanding, achieving peaceful resolutions and ensuring participant safety.
- Provided compassionate direct support, enhancing the quality of life for individuals with disabilities while maintaining their dignity and privacy.
- Reduced conflicts among participants by implementing proactive behavioral management strategies based on their unique challenges and triggers.
Administrative Assistant
Kaleidoscope, Inc.
10.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Human Resources Assistant
Kaleidoscope, Inc.
01.2018 - 08.2018
- Efficiently managed personnel files, ensuring confidentiality and maintaining up-to-date and organized records.
- Conducted thorough new hire orientations, verifying completion of paperwork and accurately recording information in HR database.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and conducting reference checks for prospective candidates.
- Enhanced onboarding experience by developing comprehensive orientation materials and training programs for new hires.
- Collaborated with department managers on workforce planning strategies, accurately identifying staffing needs and facilitating successful recruitment.
- Maintained compliance with federal and state labor laws through regular audits of HR practices and documentation, ensuring adherence to regulatory requirements.
Chat Support Specialist
Apple
03.2016 - 04.2017
- Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
- Guided customers in navigating company website features, leading to improved user experience and increased customer retention rates.
- Developed comprehensive knowledge of product offerings, enabling personalized recommendations and accurate information delivery.
- Managed high-volume chat inquiries with professionalism and effective task prioritization, ensuring efficient resolution of customer issues.
- Delivered exceptional service quality through empathetic and attentive communication skills, resulting in consistently high customer ratings.
- Maintained detailed records of customer interactions to facilitate smooth transitions between shifts and effective escalation when necessary.
Education
No Degree - Radiation Technology
Jefferson Community And Technical College
Louisville, KY05.2027
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Effective Communication
- Adaptability and Flexibility
- Certified in CPR/AED
- HIPAA Guidelines
- Task Prioritization
- Patient Advocacy
- Records Management
Timeline
Administrative Assistant
Kaleidoscope, Inc.
10.2021 - 06.2022
Human Resources Assistant
Kaleidoscope, Inc.
01.2018 - 08.2018
Day Program Supervisor
Kaleidoscope, Inc.
04.2017 - Current
Chat Support Specialist
Apple
03.2016 - 04.2017
No Degree - Radiation Technology
Jefferson Community And Technical College