Danielle Silbernagel
Holmen
Summary
Attentive passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
8
8
years of professional experience
Work History
Receptionist/Scheduling Assistant/Data Entry
Chileda Institute
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Telecommunications Specialist
Gundersen Health System
07.2021 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
Direst Support Professional
Around The Clock Support Services
12.2020 - 06.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Direct Support Professional
Cooper Hollow Residential Services
09.2016 - 08.2020
- Assisted disabled clients to support
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
Education
Associate of Arts - Social Work
Northampton Community College
Bethlehem, PA05.2012
High School Diploma -
East Stroudsburg Christian Academy
East Stroudsburg06.1995
Skills
- Compassionate Client Care
- Patient Rapport
- Routine Adjustment
- Residential Support
Timeline
Receptionist/Scheduling Assistant/Data Entry
Chileda Institute
09.2023 - Current
Telecommunications Specialist
Gundersen Health System
07.2021 - Current
Direst Support Professional
Around The Clock Support Services
12.2020 - 06.2021
Direct Support Professional
Cooper Hollow Residential Services
09.2016 - 08.2020
Associate of Arts - Social Work
Northampton Community College
High School Diploma -
East Stroudsburg Christian Academy
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