Danielle Silipo

Assisted customers inquires in a timely manner. I processed cases regarding international banking wire transfers with amounts over a million dollars. I assisted with unable to apply, bene non receipt, stop checks, and debiting and returning funds. I also worked in the fraud department to assist in the recovery of funds.

• Maintained positive relationships with clients by providing prompt responses to their queries.
• Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
• Resolved customer complaints in a timely manner and ensured satisfactory outcomes.
• Ensured compliance with established standards for quality assurance purposes.
• Upheld privacy and security requirements for customer information.
• Maximized customer satisfaction by handling customer email and telephone interactions.
• Addressed inquiries from clients and department team members.