Danielle Simonton

Collection Specialist and Spanish Translator

Cadillac Accounts Receivable Management

Cadillac, MI

11.2008 - Current

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Worked in call center environment handling manual and automatically dialed outbound calls.
Trained new team members on scripts, company services and collection strategies.
Used scripted conversation prompts to convey current account information and obtain payments.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Achieved performance goals on consistent basis.
Maintained high volume of calls and met demands of busy and productive group.
Used skip tracing and other techniques to locate debtors.
Entered client details and notes into system for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Worked with customer to create debt repayment plan based on current financial condition.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Initiated repossession process or service disconnection upon failure of other collection methods.