Danielle Simonton
Cadillac,MI
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Collection Specialist and Spanish Translator, bringing over 14 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
14
14
years of professional experience
Work History
Collection Specialist and Spanish Translator
Cadillac Accounts Receivable Management
Cadillac, MI
11.2008 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Education
High School Diploma -
Pine River High School
Leroy Michigan05.2001
Associate of Applied Science - Medical Assistant
Baker College
Cadillac, MI06.2005
Skills
- Credit and Collections
- Industry Standards
- Active Listening
- Analytical and Critical Thinking
- FDCPA Compliance
- Predictive Dialers
- Scripted Conversations
- Collection Processes
- Financial Documentation
- Payment Scheduling
- Call Center Processes
- Managing Delinquent Accounts
- Complex Problem-Solving
- Account Monitoring
- Payment Collection
- Negotiation and Resolution
- Updating Customer Accounts
- Automated Account Review
- Skip Tracing
- Debt Repayment Negotiation
- Persuasive Negotiations
- Accounts Payable and Accounts Receivable
Timeline
Collection Specialist and Spanish Translator
Cadillac Accounts Receivable Management
11.2008 - Current
High School Diploma -
Pine River High School
Associate of Applied Science - Medical Assistant
Baker College
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