Danielle Simpson
Boothwyn,Pa
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Reliable and driven with strong time management skills, prioritizing abilities, communication skills and ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
The Galman Group
11.2018 - Current
- Followed up on delinquent tenants and coordinated collection procedures of a property of 433 apartments.
- Managed approximately 30 incoming calls and emails per day from current residents, vendors, and corporate office.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Processed security deposit refunds.
Stylist Assistant
Joseph Anthony Retreat Spa and Salon
01.2012 - Current
- Tasks Include assisting approximately 10 stylist per shift with prepping clients for services and having time management and communication skills with a huge emphasis on Team work
- Help ensure the salon is always clean and stylist have access to all supplies needed for their services..
- Assist in training new hires on the protocols on the salon, customer service time management with clients, and how to have great communication and team work with the other assistants and stylist
Leasing Agent
The Galman Group
01.2017 - 01.2018
- Performed background, reference and credit checks as part of screening process of approximately 10 prospective tenants a week.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Supervisor of Customer Service
Concord mall
01.2014 - 01.2017
- Greeted shoppers and Distribute items needed to make sure the shopper has an enjoyable experience
- Answered questions and ensured to find the correct information for shoppers
- Handled credit card machines and registers for cash items and gift cards
- Created excel spread sheets and kept customer service desk cleaned and organized
- Trained new employees on protocols and procedures.
Education
Associates Of The Arts, Human Services - Human Services
University Of Phoenix, Online Campus
06.2017
High School Diploma -
Concord High School
Wilmington, DE06.2011
Skills
- Strong Communication skills
- Time Management Skills
- Organized
- Handle Conflict in Responsible and Efficient Manner
- Proficient in Microsoft
- Strong Communication Skills
References
Upon request
Timeline
Assistant Property Manager
The Galman Group
11.2018 - Current
Leasing Agent
The Galman Group
01.2017 - 01.2018
Supervisor of Customer Service
Concord mall
01.2014 - 01.2017
Stylist Assistant
Joseph Anthony Retreat Spa and Salon
01.2012 - Current
Associates Of The Arts, Human Services - Human Services
University Of Phoenix, Online Campus
High School Diploma -
Concord High School
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