Danielle Sims
Johnstown,NY
Summary
- Responsible for being subject matter experts on UKG Dimensions: Sign-in, Scheduling, Timecards and to an extent Data views and optimizing system usage efficiency, Serve as a point of contact for any troubleshooting and increasing customer satisfaction and expertise for the store teams.
- Able to use Data views/report library and manipulate them to see certain information.
- Be able to build and post a schedule in UKG with correct charge offs and pay codes.
- Be able to communicate regularly with the store management teams one on one.
- Obtain feedback and accurately communicate information to appropriate associates.
- Work with the Operations team in achieving corporate service standards.
- Assist with availability updates and ensure compliance for updates.
- Ensure Auto Scheduler is meeting store and corporate expectations.
- Review and analyze store level schedule and timecards for all departments to chieve corporate service and labor goals.
- Produce weekly reports as required.
- Maintain school calendars in UKG UAT.
Overview
26
26
years of professional experience
Work History
Operations Workforce Data Clerk
Golub
04.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with stores, supervisors, and colleagues to process data quickly and resolve discrepancies.
- Maintained School Calendars databases to store customer information.
- Followed established procedures to enter and process data correctly
Schedule Writer/ Labor Analyst
Price Chopper
01.2011 - 04.2023
- Centralized Labor Scheduling, Reporting for the Operations Dept.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Provided writing support for various projects.
- Repurposed and optimized existing content for use in different mediums.
- Provided writing support for various projects and departments.
- Researched and wrote original content for case studies, emails and newsletters.
- Wrote and edited communications within assigned beat areas.
- Managed competing deadlines with efficiency.
Customer Service Manager
Price Chopper
11.2011 - 01.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Schedule Writer/Trainer
Price Chopper
07.2009 - 11.2011
- Centralized Labor Scheduling Golub Main Office
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Repurposed and optimized existing content for use in different mediums.
- Provided writing support for various projects.
- Managed competing deadlines with efficiency.
Customer Service Manager
Price Chopper
08.2000 - 07.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
Front End Supervisor/Assistant Customer Service Manager
Price Chopper
01.1998 - 02.2000
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Gloversville High School
Fulton-Montgomery Community College
Skills
- Strong desire to work with the public
- Strong desire to provide a high level of service
- Excellent rapport with customer
- Professional and Mature
City
Johnstown
State
NY
Street
432 North Perry Street
Zip
12095
Training
Associate Development Program
References
Available upon request
Timeline
Operations Workforce Data Clerk
Golub
04.2023 - Current
Customer Service Manager
Price Chopper
11.2011 - 01.2012
Schedule Writer/ Labor Analyst
Price Chopper
01.2011 - 04.2023
Schedule Writer/Trainer
Price Chopper
07.2009 - 11.2011
Customer Service Manager
Price Chopper
08.2000 - 07.2009
Front End Supervisor/Assistant Customer Service Manager
Price Chopper
01.1998 - 02.2000
Gloversville High School
Fulton-Montgomery Community College