Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Danielle Singleton

Montgomery,TX

Summary

Dynamic manager with a proven track record at Woodforest National Bank, excelling in risk management and compliance. Expert in budget forecasting and staff development, I drive operational efficiency and enhance profitability. Recognized for implementing strategic initiatives that consistently surpass production targets while fostering a culture of excellence and collaboration.

Overview

18
18
years of professional experience

Work History

Manager-Disputes

Woodforest National Bank
The Woodlands, TX
01.2014 - Current
  • Directs day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Vast working knowledge and continuing yearly education of all banking-related regulations and procedures, with in-depth knowledge of Regulation E.
  • Highly proficient with network such as Mastercard, Discover, Pulse, Visa and NACHA.
  • Proficient in writing SQL queries and reviewing PCI compliance requirements.
  • Manages company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implementes policies and standard operating procedures and managed quality, customer service and logistics.
  • Reviews daily financial reports and reconciled accounts to keep information current and accurate.
  • Oversees financial management, budget management, accounting and payroll activities.
  • Aides senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Achieves and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Develops incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Mitigates risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Directs completion of planned audits, assessed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Conducts audits on internal controls and developed reports on findings.
  • Collects and analyzed financial data to identify improvements for controls and compliance.
  • Communicates audit plans to executive management team.
  • Makes recommendations on financial operations to management teams.
  • Collaborates with recruitment and HR professional to achieve hiring goals.
  • Oversees all updates and upgrades for various systems to maintain compliance and all regulatory standards.
  • Maintains excellent communication with all vendors.

Practice Manager

Animal Hospital of Montgomery
Montgomery, TX
01.2008 - 12.2013
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Conducted audits on internal controls and developed reports on findings.
  • Prepared budgets, developed reports and coordinated with owners to identify risks.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Trained new veterinary staff on office procedures and requirements.

Education

BBA -

Sam Houston State University
Huntsville, TX

Skills

  • Marketing
  • Sales Techniques
  • Project management
  • Staff development
  • Organizational skills
  • Regulatory filings
  • Compliance standards
  • Risk management
  • Analytical research
  • Budget forecasting expertise
  • Communication
  • Conflict resolution
  • Workforce training
  • Systems implementation
  • Market research, forecasting and analysis
  • Reporting and documentation

Accomplishments

▪ Formal MasterCard Training and Lean Adjustment Hub Dispute Platform on use of their systems and better assisting dispute claims filed.
▪ Management Training provided by Woodforest National Bank.
▪ Full Knowledge in utilizing MasterCard Connect, Discover, Pulse, Adjustment Hub Dispute System, ACI Postilion, Prism and SQL.

Timeline

Manager-Disputes

Woodforest National Bank
01.2014 - Current

Practice Manager

Animal Hospital of Montgomery
01.2008 - 12.2013

BBA -

Sam Houston State University

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